Answer question
Remote connection to the SmartClient server
Hi,
I'm trying to connect SmartClient 2.3 remotely trough a router, form customer's office network.
The external connection to the client network trough the router seems to be OK, Windows RemoteDesktop is working fine. Also, I can open the user defined web page (usersite) on the server remotely trough the router, using the following syntax:
"http://172.16.4.11/usersite"
(172.16.4.11 is the IP address of the server from client network)
The server is Windows server 2016 with 800xA ver. 6.0.3.2. Currently the SmartClient is installed on the Aspect+Connect Server. The router is connected to the client network. There is no domain controller, the system is based on workgroup.
If I connect another node (PC) directly to the client network, I can reach the SmartClient from the server using the following syntax:
"https://ASCS1/SC?feature=SCPG2"
where ASCS1 is the name of the server. So I think certificate and firewall settings for the SmartClient are OK.
If I write "https://172.16.4.11/SC?feature=SCPG2" in IE, even on the server, the SmartClient doesn't want to open. In the same way, I can't reach the SmartClient remotely, trough the router. It seems the name is assigned to the local host of the server only?
Could you please advise how to solve that.
I'm trying to connect SmartClient 2.3 remotely trough a router, form customer's office network.
The external connection to the client network trough the router seems to be OK, Windows RemoteDesktop is working fine. Also, I can open the user defined web page (usersite) on the server remotely trough the router, using the following syntax:
"http://172.16.4.11/usersite"
(172.16.4.11 is the IP address of the server from client network)
The server is Windows server 2016 with 800xA ver. 6.0.3.2. Currently the SmartClient is installed on the Aspect+Connect Server. The router is connected to the client network. There is no domain controller, the system is based on workgroup.
If I connect another node (PC) directly to the client network, I can reach the SmartClient from the server using the following syntax:
"https://ASCS1/SC?feature=SCPG2"
where ASCS1 is the name of the server. So I think certificate and firewall settings for the SmartClient are OK.
If I write "https://172.16.4.11/SC?feature=SCPG2" in IE, even on the server, the SmartClient doesn't want to open. In the same way, I can't reach the SmartClient remotely, trough the router. It seems the name is assigned to the local host of the server only?
Could you please advise how to solve that.
