Answer question
IM message log shows only Audits, process events are no longer available. Pls check log " Event message lost"
It is uncertain when it happens, acc. customer info. The message log (IMMSGLOG) was running almost ok (some times the customer need to restart the IM, but they do not used PAS to stop Process first), until some months ago and now shows only Operator Audit and Service events, the events process is not showed.
After many tries, creating new MsgLogs and delete the old ones, just to correct the configuration that was not acc. the manuals and also verifying the Oracle DataBase free spaces.I deleted the Data Base using the hsDBmaint and create again.
But we always get the same result. The process events is not present. Does not mather if we use the Browser or the excel.
In the log file we get an alarm: (Note the last message "event message lost' that repeates again and again ...)
...
AEClient.cpp @ 1298 2020/07/24-18:04:59Z| PID=3420 Added 1 to Registry TimeStamp. FromHighDateTime = 30826980 ; FromLowDateTime = 1567393921 AEClient.cpp @ 1383 2020/07/24-18:04:59Z| PID=3420 From time. FromHighDateTime = 30826980 ; FromLowDateTime = 1567393921 AEClient.cpp @ 1386 2020/07/24-18:04:59Z| PID=3420 To time. ToHighDateTime = 30826980 ; ToLowDateTime = 3161925170 AEClient.cpp @ 325 2020/07/24-18:05:01Z| PID=3420 Connect to AE server completed successfully. hsEventLogCollector.cpp @ 463 2020/07/24-18:05:01Z| PID=3420 MAIN_CONNECT_MSG_APP completed successfully. hsEventLogCollector.cpp @ 565 2020/07/24-18:05:01Z| PID=3420 START SUBSCRIPTION_MSG_APP command started. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost. hsEventLogCollector.cpp @ 587 2020/07/24-18:05:01Z| PID=3420 Subscription set to active. RevisedBufferTime = 10000 RevisedMaxSize = 0 hsEventLogCollector.cpp @ 607 2020/07/24-18:05:01Z| PID=3420 START_SUBSCRIPTION_MSG_APP command done. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost.
See atched files.
ps.: It is pulp and paper industry with 3 complete Systems 800xA with AC400 Connect, 2 systems version 3.1 and 1 sytem version 6. All of then has the same problem.
After many tries, creating new MsgLogs and delete the old ones, just to correct the configuration that was not acc. the manuals and also verifying the Oracle DataBase free spaces.I deleted the Data Base using the hsDBmaint and create again.
But we always get the same result. The process events is not present. Does not mather if we use the Browser or the excel.
In the log file we get an alarm: (Note the last message "event message lost' that repeates again and again ...)
...
AEClient.cpp @ 1298 2020/07/24-18:04:59Z| PID=3420 Added 1 to Registry TimeStamp. FromHighDateTime = 30826980 ; FromLowDateTime = 1567393921 AEClient.cpp @ 1383 2020/07/24-18:04:59Z| PID=3420 From time. FromHighDateTime = 30826980 ; FromLowDateTime = 1567393921 AEClient.cpp @ 1386 2020/07/24-18:04:59Z| PID=3420 To time. ToHighDateTime = 30826980 ; ToLowDateTime = 3161925170 AEClient.cpp @ 325 2020/07/24-18:05:01Z| PID=3420 Connect to AE server completed successfully. hsEventLogCollector.cpp @ 463 2020/07/24-18:05:01Z| PID=3420 MAIN_CONNECT_MSG_APP completed successfully. hsEventLogCollector.cpp @ 565 2020/07/24-18:05:01Z| PID=3420 START SUBSCRIPTION_MSG_APP command started. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost. hsEventLogCollector.cpp @ 587 2020/07/24-18:05:01Z| PID=3420 Subscription set to active. RevisedBufferTime = 10000 RevisedMaxSize = 0 hsEventLogCollector.cpp @ 607 2020/07/24-18:05:01Z| PID=3420 START_SUBSCRIPTION_MSG_APP command done. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost. AEClient.cpp @ 2005 2020/07/24-18:05:01Z| PID=3420 MSG API returned Status Error Code = 9 ; event msg lost.
See atched files.
ps.: It is pulp and paper industry with 3 complete Systems 800xA with AC400 Connect, 2 systems version 3.1 and 1 sytem version 6. All of then has the same problem.
