Alarm Lists showing wrong number of alarms
System Version: 800xA 5.1 FP4 Rev D RU1
OS: Win7Ent (x64) & WinSrv2008R2 (x64)
Connect: AC400 (Advant)
We have an issue where the operator alarm band (and the alarm lists) are showing the wrong number of alarms (e.g. the "IsUnack" value). The value is currently showing negative value. If an new alarm comes in, the number does increase (e.g. -31 goes to -30 when a new alarm is unacked in the list).
When opening the alarm lists on all of the 3 red. aspect servers, two show the wrong value/count, while the third ("master" Alarm Manager provider) has the correct value. All the alarm lists have the same alarms listed. Servers/Clients connected to the "Alarm Manager" providers show same values as the respective aspect servers (affinity).
1) A restart of the "unnsynced" services should fix this problem? Is there any other way to force a re-sync or to confirm they are out of sync?
2) Any idea what could cause this issue? According to operators they noticed it during NAS testing (many alarms)
Insert the URL that your highlighted text will link to.
Copy the video's "embed" tag into Embedded Video below.