Smart Client Connection Problem

Hi All,
I have configured Smartclient server, provider & Client according to the Installation & Configuration manual.

But when I open Smart Client Desktop. I'm not able to browse any structures or find the 800xa system. Are there any further settings to be done to find the 800xa system or structures in the SM Desktop.

In Data Provider, APS Manager service is in serice state.

ABB Supervision Manager is working fine with green status.

ADS STAT is also showing the provider details.

Everything is connected properly but not able to see or browse any 800xa System/strucuters.

Could anyone say still any more configuration are to be done apart from the Manuals to get SM desktop connected to 800xA System or to browse Structures.

Thanks in advance.

Regards,
Sridhar C

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Sridhar C Rank: 86

Asked 5 years ago

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Hello,

The exception clearly says that "Divide by Zero" exception.

Please check for any expression evaluated by dividing with zero in the graphics?

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Arihant

Rank: 31

Answered 5 years ago

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Hi,

Which 800xA System Version you are using? Which SC version you are using?

If you are using SV 5.1 RevA or SV 5.1 FP1,then SC-PG2 interfaces 800xA Base TC's must be installed.(ABB 800xA Base 5.1.0 RU1k TC4 are available inside the SC media)

I hope it solves your problem.

What is the data provider name you have given while installing the SC software?

If the data provider name is more than 32 char,then you might face this problem.It was the known issue.I hope it got fixed in SC 2.2 RevC.

If you couldn't manage to fix the issue,please contact your regional support center for the assistance.

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by Sridhar C Rank: 86 on 9/4/2014 1:19:31 AM | Like (0) | Report

HI Arihant,
Thanks for your support.
I'm using 5.1 RevD FP4 and SC 2.2 Rev C. So all the issues are fixed in these releases i think.
I'm using temperory licese which has SmartClient. The problem is when I open Desktop Client from server or from data provider I'm able to browse the Structures but when i connect from internet explorer from outside ABB network, It is showing user doest have license and not showing any structures. Is it due to Temparory license or I need to change any user settings??

by Sridhar C Rank: 86 on 9/4/2014 1:22:33 AM | Like (0) | Report

Firewall ports are enabled in all the servers. No issue with firewall bacuse I'm able to connect to the Smartclinet. It is showing message like user doesnt have valid license. It wont work with Temperory License??

by Arihant AKS expert

Rank: 31 on 9/4/2014 1:26:31 AM | Like (0) | Report

Your SC temporary license has PG2 feature? If not then you have to remove PG2 from the URL
(http://localhost/SC?feature=SCPG2 - Remove =SCPG2)

by Arihant AKS expert

Rank: 31 on 9/4/2014 1:28:31 AM | Like (0) | Report

"User doest have vaild license,only limited functionalities available" license error messages are you getting?

by Sridhar C Rank: 86 on 9/4/2014 1:30:50 AM | Like (0) | Report

Yes, when i open through Internet Explorer. But when I open from Desktop shortcut Smart client I'm able to see all structures.

by Arihant AKS expert

Rank: 31 on 9/4/2014 1:33:52 AM | Like (0) | Report

First you must configure the users in the User configuration console and open the port 19131 in firewall for all users.

by Arihant AKS expert

Rank: 31 on 9/4/2014 1:47:08 AM | Like (0) | Report

Can you please send the screenshots of teh error faced?

by Sridhar C Rank: 86 on 9/4/2014 4:18:33 AM | Like (0) | Report

Hi,
The problem was with Microsoft Visual C++ was not installed. So now I'm able to browse the structures. But still have some issue with the Dynamic Displays. I'm not able to see some of the displays. How to resolve Dynamic Display error?

by Arihant AKS expert

Rank: 31 on 9/4/2014 4:22:59 AM | Like (0) | Report

PG2 displays in Smart Client? If you are using objects like aspect view wrappers in graphics are not supported.Refer SC manuals for more details.

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Arihant

Rank: 31

Answered 5 years ago

Hi,

Here is the screenshot of the error.

Could anyone help me with this.

Thanks in advance.

Regards,

Sridhar C

Comments (1) New comment

Sridhar C Rank: 86

Answered 5 years ago

smart Client Error.jpg

Hi, I am responding very late... but I would like to know whether the problem is solved from your end both the connection issue & the PG2 graphic display issues ? If not please let me know, I can help you on t his.

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Kiran Rank: 158

Answered 5 years ago

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