800xA 5.1 - alarms stay in alarm banner after acknowledge
We have a 800xA system ver 5.1 and on one off 4 clients the alarms stay in the alarm banner after they are acknowledged and the alarm state has changed back to normal. It helps to boot the client, but after a while it happens again. My collegue, who configured the clients (and has left the company ;-)...) has told me that it's a known issue and that a so-called TC3 has been installed and should cure this problem......
Any info appriciated.
Voted best answer
The 5.1 RevA and 5.1 FP1 releases had a similar problem with Product Issue number:
Check Add/Remove programs and if you have any of the following...
- ABB 800xA Base 5.1.0 RU1k (5.1 RevA)
- ABB 800xA Base S-FP 5.1.1 (5.1 FP1)
... then verify that the one of the corresponding patches is listed as well:
5.1 RevA - ABB 800xA Base 5.1.0 RU1k TC3b
5.1 FP1 - ABB 800xA Base S-FP 5.1.1 TC2
If not download & install the appropriate one from ABB Library or ABB SolutionsBank (Login account required).
5.1 RevA patch document number: 3BSE066939
5.1 FP1 patch document number: 3BSE067496
If this does not help, please contact your regional ABB support center and ask for assistance.