Operation and engineering station freezes in Freelance 9.2

I have a station of engineering and operation with the freelance 9.2 but the virtual memory of the station with windows 7 x32 this station of saturation and the station this is freezing after some days the computer the restart and returns to function normally, the Digivis Running On the administrator session by the Freelance user sells a Watchdog error when it is opening and does not allow to start.

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Rafael_Valerio Rank: 1845

Asked 2 years ago

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Hi,

You say the station is "freezing". Please tell us more.

Does the mouse cursor stop moving?

Does the Digivis clock stop counting?

Does the Digivis graphics stop changing?

Does the station become slow or sluggish?

Does the harddisk stop working?

Does the harddisk acting normal, short access every few secends?

Does the harddisk acting like crazy, are they busy?

Does the station restart without your action?

You suspect the virtual memory use going to saturation. This information is useful, but not precise. We need to know which process takes all the memory. Please write down the memory consumtion of all processes, and compare after some hours. Repeat this until you know the process who increases memory consumption all the time.

(By the way memory leaks of applications should not lead to freezing the whole station. Typically this temporary slow down the station and finally crash the application only.)

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by Rafael_Valerio Rank: 1845 on 2/13/2017 11:23:57 PM | Like (0) | Report

Thank you
1. the mause is frozen
2. the keyboard is frozen
3. the computer gets slow
4. The digivis is closed.

I have to restart it to work again

by Rafael_Valerio Rank: 1845 on 2/13/2017 11:29:08 PM | Like (0) | Report

You will have the hotfixes for windows 7 x64 and windows patches

by Rafael_Valerio Rank: 1845 on 2/13/2017 11:35:06 PM | Like (0) | Report

Which must be configured in windows 7 x64 to work correctly the station
Thank you

by Rafael_Valerio Rank: 1845 on 2/13/2017 11:41:42 PM | Like (0) | Report

Update the station to windows 7x64 and freelance 9.2 sp2 but continue to fail

by Ordoban Rank: 29 on 2/14/2017 7:37:26 AM | Like (0) | Report

How do you know "the computer gets slow" (and not stopped) with both mouse and keyboard frozen?

If even the mouse and keyboard stop working I would say "Hardware fault". I would suggest you to
- try a different pc
- run a memory-test program
- if the pc is a bit older and if you are familiar with a screwdriver, you can also check the motherboard for blown up capacitors. (https://maskinskrift.files.wordpress.com/2013/04/kondensatorpest.jpg)

by Rafael_Valerio Rank: 1845 on 2/14/2017 11:59:34 AM | Like (0) | Report

Sending pictures of the station configuration

https://drive.google.com/drive/folders/0B-EEq8P5wgCIV29odEF1S0FmNXc?usp=sharing

Thank you.

by Ordoban Rank: 29 on 2/14/2017 1:04:32 PM | Like (0) | Report

Looks good so far. I am a bit confused about the high CPU load from DigiVis (bubmain.exe). DigiVis seems also not working. Maybe not connected to controller?
The memory consumption seems quite low, 33MB is far away from the 2GB limit.

I repeat myself to say this could be a hardware problem. In my understanding "freeze" means the computer does nothing, and can only restarted by reset or power switch. Is this the case?

by Ordoban Rank: 29 on 2/14/2017 1:18:14 PM | Like (0) | Report

Is the computer already in the "slow" state as you made this pictures? Maybe this is a simple CPU overheating problem. If the CPU gets to hot, it massive slows down to prevent itself from dying on heat. Could you check how hot the CPU is?

by Rafael_Valerio Rank: 1845 on 2/14/2017 2:08:31 PM | Like (0) | Report

The station must be reset from the power button

by Rafael_Valerio Rank: 1845 on 2/14/2017 2:11:54 PM | Like (0) | Report

The pc is new and has no warming problems

by Ordoban Rank: 29 on 2/15/2017 12:52:39 AM | Like (0) | Report

"The station must be reset from the power button" - this is the final proof for hardware problem. Every kind of software problem would lead to "blue screen" at worst. Even a new pc can be bad, so you should try warranty exchange.

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Ordoban Rank: 29

Answered 2 years ago

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Operation and engineering station freezes in Freelance 9.2

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