800xA audit trail suddenly disappear
In 800xA 5.1 FP4, Audit trail was working well for 3 years.
However, It was suddenly disappear on event list.
We tried to disenable and then enable again in Admin structure.
Other event are wokrking well.
Do you have experience with this problem?
Should I recreate Event Collector?
I need your help.
Check the settings for the Event Collector group/providers in "ABB 800xA System Message Server" and the System Message Server service - audit trail passes via these services.
Compare settings with a working system. Try giving the services a restart.
Check if alarms are discardedd: [Service Structure]Services/Event Collector/ABB 800xA System Message Server/Event Collector_ABB 800xA System Message Server_node/EventCollectorServer:Service Status Object -> Property View -> Subscribe for live data -> DiscardedAlarms
Ultimately, have a support case logged with your regional ABB support center.