800xA 6.0.2 Installation problem

Prepared a windows 8.1 according to prereqs etc.
(Exactly as two other PC's which did not experience the same problem)

Running Setup.exe in install medium, entered user names, pwd's etc. resulted in error.

It mentioned something about "Open System Installer Notification Icon menu and select View logs." (see attached screenshot).

I did not find any icon nor any log files and I have no idea why it failed on this machine only.

Then I restored the machine to an earlier restore point and tried again, this time the setup shows progression bar for just about a minute or so and simply dies without any seemingly tracks of anything.

What do I do wrong and what can I do to proceed ?

800xASetupError.PNG

Comments (0) New comment

magneryholt Rank: 556

Asked 2 years ago

Answer this question Follow

Voted best answer

As per attachment first Enable the view log option from right click on System 800Xa Installer agent Icon or directly you can see the log from below path-

C:\ProgramData\ABB\800xA\SystemInstaller\Agent\ActivityLogs

Hope it will help you.

Comments (1) New comment

by magneryholt Rank: 556 on 12/9/2016 12:21:10 AM | Like (0) | Report

Thanks, it helped, even if, as I said before, the icon was simply missing after the failed setup.
However, this made me thinking that I could use the same method on one of the successful machines to find the path of the logfile which happens to be:
C:\ProgramData\ABB\800xA\SystemInstaller\Agent\ActivityLogs\<some guid>.log.
It ended very prematurely on the failing machine with the error entry at line 2385 as follows (last 5 entries):

2016-12-08T20:29:31.883Z -> ProgressEvent: 'Preparing: C:\cc85beebb846a112a34319ea1d\x64-Windows8-RT-KB3022669-v3-x64.msu...'
2016-12-08T20:29:31.928Z -> ProgressEvent: 'Preparing: C:\cc85beebb846a112a34319ea1d\x64-Windows8.1-KB3022667-v3-x64.msu...'
2016-12-08T20:29:31.931Z -> ProgressEvent: 'Preparing: C:\cc85beebb846a112a34319ea1d\netfx_Full_LDR.mzz...'
2016-12-08T20:29:31.941Z -> Error: Action xACommonInstall:{}:{}:0:0:xACommonInstall:DotNet452Hotfix:False failed with error 'Process execution failed with exit code 3 (0x00000003).', DeployActivityId {d434c30e-d2f3-4cf9-95ac-eaf0045c5c7e}:2
2016-12-08T20:29:31.947Z -> ActionCompletedEvent: 'Process execution failed with exit code 3 (0x00000003).'

Note: On a successful installation the "...netfx_Full_LDR.mzz..." entry was preceeded by a similar "...netfx_Full_GDR.mzz..." entry.

Seemingly something went wrong when installing the full .net framework (4.5.2 ?).
Should I install it manually first ?
How to proceed from now (note that the setup.exe does not do anything useful anymore, just dies silently after short time) ?

Latest: Did a more thorough cleanup than restore point enabled me to do, deleted all I could find with ABB in it (almost) and started over again with seemingly success:
First checked if anything ABB was installed (Programs and Features), it was not (after restore point recovery),
Then deleted all ABB stuff in Program Files and x86 ditto,
finally deleted all ABB stuff in (hidden) Program Data.
Did not do anything manually regarding .net framework...

Hope the success factor is high also after SCC and adding nodes etc.
(The only difference I could see compared to the first time setup was that at first time Defender real-time protection was switched off and I refuse to believe this was the reason).
missing