Freelance Alarms with Prio. 3 disapear from alarmlist in 800xA when inaktiv Unack. This doesn't happen for Prio1/2
we are having the situation where Alarms with Priority 3 comming from AC800F to the 800xA disapearing from the Alarmlist in 2 cases:
Alarm is unack. and goes to inactiv.
Alarm is aktiv and gets acked.
This happens not for Prio. 1 and Prio. 2 Alarms. Changing the Priority for a TAG from 3 to 1 or 2 will make this TAG working. Changing it back to 3 it will behave as before.
Does anybody know the checkbox to clear/check to get this working.
Voted best answer
Most probably You have set the acknowledge level 3 strategy for priority 3 messages. You can change it in Global Message Processing settings ('System' Menu in Control Builder F). There are three levels of acknowledge response:
Level 1 requires acknowledgement when message activates and goes inactive.
Level 2 requires acknowledgement only when message activates.
Level 3 does not require acknowledgement at all.
Hope this helps,