Freelance 2016 SP1
I try to upgrade my system from Freelance 2016 to Freelance 2016 SP1, but the new version does not work. Every time that I tried to open a project or create a new project the application closes sunddely.
The steps to do the upgrade were:
1.- Export the application project, create a .cvs file.
2.- Backup the Freelance Archives
3.- Uninstall the Freelance 2016.
4.- Restart the PC. (Windows 7 SP1 64 bits)
5.- Install the Freelance 2016 SP1 (Engineering Station);
6.- Restart the PC.
7.- Import the project (.cvs file); it was fine! But when the import finiched and the new project tries to open the freelance engineering closes.
How the new version does work I reinstall the Freelance 2016 and it is working correctly.
Does someone have an idea of what may be happening? Has someone done this test?
Voted best answer
Your workflow sounds ok. You should open a support case and if possible provide the CSV. Please check the Windows Application Event log and the Windows error reporting (Control Panel\All Control Panel Items\Action Center\Problem Reports). Windows may have saved a crash dump that could help in understanding the issue.