Time-service and IP conflict in Freelance 800F system
My customer have a big problem with their system.
Their system using 4 AC800F controller, 1 engineering station and 6 Digivis station. The system version is Freelance 2013 (no service packet)
The problem description:
1/ The IP address setting in configuration tool is changed automatically, and there is a notifiacation "FF initialization error" appear on screen.
2/ The time of Digivis station is unsynchonised with time-master controller, so the trends is disappeared.
3/ My custome have reset the operator stations, after reseting, the system operate normally but sometimes, this problem appear again.
I have check configuration tool of all OS and see that they are configured correcttly (Enable time synchronization check box is checked)
Hope for someone help me find out the reason of system!
Voted best answer
is this a system that has been upgraded from older Freelance versions?
And is Foundation Fieldbus (FF HSE) used?
Do you see the notification on the Digivis Stations too? If yes, this may block time synchronization on the station until you confirm the notification.
Please check on all machines whether there is an entry
Hartmann & Braun/Freelance/DigiCom/Communication/LocalStationHSEIpAddress that is not empty. The message appears if an interface with this IP is not found on the machine.
As far as I can see this value should not be set in Freelance 2013 and is no longer accessible from the configure tool.
Is it running system and all of a sudden this appears or something has happened/or configured and then this message triggered ? Reason asking I don't see any known problem related to F2013 version for timesynch.
Only incase system is upgraded to F2013 and project is having redundant AC 800F controller with > 10,000 objects there may be issue with timesynch. and to resolve it roll-up 01 for Freelance 2013 SP1 needs to be updated.
If this is not the case please provide more details as asked how this got triggered ? and I/P addresses are default setting(set from switch ) or special setting ? is there any FF (FI 840) card is used or configured ? whos is time master GPS or Controller ?
note that to follow timesynch all Freelance controller, gateways, eng/op stations should follow 172.16.x.y/255.255.240.0 Ip address and subnet mask settings.
Else please register case with support line people.
Hope that helps.
This system do not use any Foundaton Filedbus module. Pls see the Hardware Structure picture in the attachment.
I have check the Diagnosis Webserver of all controllers and found the Event 0x80000316 in Network at the problem time. Can you explain for me about this Event?
As you know,currently, our customer have 1 Engineering Staion (ES) and 6 Operator Station (OS). All of 6 OS have Digivis license. The ES don't have combined license, it hace CBF professional license only, and it is using Digivis in Demo mode.
My question: If the lack of Digivis license can affect to our customer system.
I send to you the picture of the entry recommended by you. Pls help me check it, thank you!