Operator Stations Frozen
Recently we faced a issue were all the Operator stations went into frozen state (readborder) at same time.
I had a look on to the Aspect server event list and found an event "A work process with process id of '8108' serving application pool 'ABBCLSAppPool' has requested a recycle because the worker process reached its allowed processing time limit". I am seeing this error for first time and would like to know what does this means and would this be the factor that caused the issue.
Thanks in advance
The message comes from IIS and is normal behaviour. The worker thread inside the IIS web server has a maximum life time, after a preset number of hours it is restarted.
Regarding the freeze, check in the [Workplace Structure]Web System Workplace:System Event List at the time of the system malfunction.
Aspect Directory is a critical service with more or less the entire system dependent on itself. Also RNRP logs (C:\ProgramData\RnrpEvent.log in each computer) can be of interest (eg network storm or malfunction).
Ultimately, have a support case filed with your regional ABB support center.