800xa operator workplace mouse issue
We had an issue in ABB 800xa 5.1 rev A Operator Workplace. It happens some times for no specific reason that when working on their HMI the mouse of the operator becomes like a Black No Way road Sign! When this happens they cannot click anywhere, they can't even close there Workspace! Would anyone have an idea on how to solve that issue?
Thank you for your help
In the past we have two different display issues and the work around is to use Aero Theme temporarily,and now these two issues have been fixed in RevB and RevC,so now it's not necessary to use Aero theme in FP4 anymore.
I hope if you can use "Aero" theme, will solve your problem.
I've never seen a cursor like you describe it in 800xA and I doubt it to origin from 800xA standard software.
- Have you tweaked some setting in Windows desktop?
- Have you installed some 3rd party software that can change the shape of the mouse cursor?
I suggest that you contact your regional ABB support center and ask for assistance. After ruling out 3rd party software and "tweaks" it might be time to try to create some hang dumps and let them be investigated. The regional support team shall be able to provide you with the details.