800xA 6.0: The workplace freezes or crashes occasionally on clients
The workplace freezes or crashes occasionally on the clients in our 800xA system. This occurs perhaps once per month. It happens on all clients (not simultaneously).
Sometimes the workplace freezes and nothing can be clicked on, while other times the following error is given by Windows: "AfwWorkplaceApplication Module has stopped working ..."
I've collected log files from Windows Event Viewer from the previous crash on a client. Here's an excerpt:
I've attached the log files from Windows Event Viewer.
What are possible causes for this?
Voted best answer
1. File a support case with your regional ABB support center.
2. Consider enabling "Dump on Exception" to create full memory dump next crash
3. Measure virtual bytes used by afwworkplaceapplication.exe over time (perform multiple measurements or deploy a counter log).
Note: measure memory with Windows Performance Monitor, not Task Manger!
PowerShell can also be used to conveniently read info from a remotely running process or two.
PS C:\> get-process -computername client1,client2,client3 afwworkplaceapplication
Handles NPM(K) PM(K) WS(K) VM(M) CPU(s) Id ProcessName
------- ------ ----- ----- ----- ------ -- -----------
633 173 44272 44924 815 6028 AfwWorkplaceApplication
624 173 72692 55324 650 6396 AfwWorkplaceApplication