Workplace close suddenly
our project is 800xA for advant master and we have two aspect & connectivity server(with windows server2008 R2),six client(with win7) and two IM server(win7).
on one of the client with operator user(is on operator mode) the workplace suddenly close and the windows desktop appear.
what is the reason?
thank you in advance for solution.
1. File support case with regional ABB support team.
2. Measure workplace's (afwworkplaceapplication.exe) Virtual Bytes with Windows Performance Monitor. On 32-bit Windows not more than 1500 MB may be used. On 64-bit OS roughly the double. Restart overgrown workplaces to release memory.
3. Enable "Dump on Exception" and make memory dumps available to regional support for further handling.
4. Login to ABB SolutionsBank or ABB Library and download Release Notes and search for known and corrected problems. Maybe the problem is corrected in a more recent revision or rollup?