Alarms not acknowledging
The issue is realted to acknowledging an alarm either from the faceplate or from the alarm list. The alarm acknowledgement was working absolutely fine but now Pressing the acknowledge button on the faceplate is not allowing to acknowledge the alarm. I've tried with restarting the aspect server but no results.
Any valuable input is welcome.
Do you have this problem with one or with all the tags?
If it is problem with one tag go to faceplate of this tag to Block section and try to click Block Alarm and then Deblock Alarm. It sometimes happen that alarm is somehow trapped and blocking/deblocking alarm is the solution.
Submit more info please.
1) System version (with full detail)
2) Content of diagnostic event lists in conjunction with the problem occurring:
[Workplace Structure]Web System Workplace:System Event List
[Workplace Structure]Web System Workplace:System Alarm List
3) Name/brand of OPC server / controller associtated with the problem
4) View of alarm state using 3rd party OPC AE client
And don't hesitate to engage you regional ABB support center in assisting you with this problem.