800xA 2 Screen Operator Workplace Closes automatically
We are facing some issue when we open 2 Screen operator wokplace and navigate to the graphics, suddenly total workplace get closes in both dual monitors.
We tried with Single screen and navigated, then its works fine.
Also we observed, when wre take remote access with these client machine and open the operator workpace works fine.
Please suggest some hints to trubleshoot this issue.
System Specs: 800xA 5.1 FP4 Revd installed in Client machines ( operator stations). with 2 Screen EOW Setup.
Demo Application loaded.
Screen resolution Settings:
Display:1.Generic PnP Monitor on Matrox Extio F1220, Resolution: 1920X1080, Multiple Display:Extended to this Display.
Thanks in Advance.
Try reproducing the problem on a locally connected monitor (no extension, just a 1 or 2 meter VGA or DVI cable to some monitor). If this works, the problem is due to Matrox and ABB have less help to offer.
There has been problems with .NET compliance on Matrox Extio; unsure if the F1220 is OK or not. Today's Extio versions have numbers beginning with F2xxx, e.g. F2208.
At some version of Matrox / Extio, only System 800xA VB6 graphics were OK to run since the Extio firmware was not fully .NET compliant (which is a requirement for running PG2).
I also believe that in the past, some of the problems could be resolved by upgrading drivers.
Remember that the Extio has three (3) firmwares (which are built together and should not be mixed with other versions):
- Matrox Display driver in Microsoft Windows
- Firmware on the matrox card in the PC
- Firmware on the Extio unit
I suggest speaking to your regional ABB support center, or ask Matrox Support if problem is not possible to reproduce on a traditional graphics card & monitor.