applogviewer does not work in all the nodes. "No connection with AppLog server on XX"
I am trying to use afwapplogviewer tool to analyze some information and I encountered an error trying to connect to the system, the error says "No connection with AppLog server on XX" Where XX = name of the node. I tried to open the tool from different nodes, with the same result.
The Service ABB Application Logger is running and the user used to log on is the Service Account. Any ideas to fix it??
Voted best answer
Download tcpview.exe from www.sysinternals.com and compare a healthy with a not healty server/client.
Applog is requiring a static port number, something close to 3340. Check if this port is used by some other software in the troublesome nodes. tcpview.exe should list "AfwApplogService.exe" (or what the service is called) as "Listening" on this port.
Do also try to disable the firewall as it need to exclude this service from its filter. Normally the firewall wizard of DVD1 (in version 5.1) takes care of adding the exclusions.
Also; with the latest rollup I believe some problem were introduced causing the first click on a remote node to fail; click again and applogviewer will accept the connection.
Access to applog is restricted to users member of the IndustrialITAdmin group; ensure the domain/workgroup is healthy and all nodes share same group info/setting.
Provide feedback and we take it from there... and don't mix up AKS with asking for official support from your regional ABB support center.
Attached to this answer is an image of tcpview.exe in a system consisting of four nodes:
tcpview is started in node 53 where also an instance of AfwAppLogViewer is running.
I have in green marked AfwAppLogViewer's outgoing connections with the AfwAppLogService in all nodes. This connection is using TCP port number 3341. Verify that state is "ESTABLISHED".
In yellow we can also see the local AfwAppLogService listening on port 3341.
If the AfwAppLogViewer can not connect, you will notice green/red blinking for each attempt to connect. Green = new attempt. Red = abandoned or disconnected.