Acknowledge in AckState missing, 800xA Advant Master Alarmlist

Hi all,

we have a problem in a new "800xA SV5.1 FP4 for Advant Master" installation.

In the alarmlist for Advant process alarms the acknowledge field in AckState is missing.

It is only a color field.
If I add MB300 system alarms to the same list, the acknowledge for this alarms is available.

In the attached screenshot you can see the problem.

BR, Detlev

AL_ACK_Field.png

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DeSa Rank: 599

Asked 2 years ago

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This is typical if an alarm is not regarded as an alarm but only as an event. This depends on the event treatment of the object in the advant database, which points to an event set. Have you properly installed all the EVENT sets in the RTA board?

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by DeSa Rank: 599 on 2/26/2016 8:25:33 AM | Like (0) | Report

Hi Erik,
during the migration phase my new system is running parallel to a SV3.1. The SV3.1 is handling the alarm ack in the propper way. The events are comming from MP200 created decades ago. But I can try to load DB elements to PU410 again.

by Stefan Stromqvist AKS expert

Rank: 1 on 2/26/2016 11:27:36 AM | Like (0) | Report

Dead on. Event Treat is most likely missing.
DUDB/LODB on LF25

by DeSa Rank: 599 on 3/5/2016 5:56:43 AM | Like (0) | Report

I have resetted both PU410. Afterwards I loaded the events from PU515. My problem remains. Messages change their color and condition texts as shown in the picture, but still treated as events. Could it be a problem in 800xA alarm manager ?

by Stefan Stromqvist AKS expert

Rank: 1 on 3/5/2016 11:39:54 PM | Like (0) | Report

Hmm....
The lack of ack frame is typical for missing/bad LF25, but version 5.1 shouldn't differ from 3.1.

LF25 cannot use all variants possible in UNIX versions though - did you transfer from xA or Advant OS?

Try a MB300 AI object and standard texts (LIMTR 3 or 4) - does standard treats work?

by DeSa Rank: 599 on 3/6/2016 12:09:48 AM | Like (0) | Report

I transfered from the RTA in connectivity server (xA 3.1). I will try with one test AI next week.

by DeSa Rank: 599 on 3/7/2016 8:22:08 AM | Like (0) | Report

I did it once again. This time it's working. DUDB in old CS1, reset of both PU410 by deleting the config files, LODB in new CS1 and CS2. Ack frame is working. Thank's a lot.

by Stefan Stromqvist AKS expert

Rank: 1 on 3/7/2016 8:43:59 AM | Like (0) | Report

Good work!!!

Hint: select other RTA language, apply, select desired language, apply, restart RTA (NOT BACKUP!!!) will reset all settings as well (incl clock sync, etc.).

by DeSa Rank: 599 on 3/7/2016 9:14:14 AM | Like (0) | Report

That's how I did it.

by erik AKS expert

Rank: 29 on 3/8/2016 11:47:55 AM | Like (0) | Report

Well done!

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erik

Rank: 29

Answered 2 years ago

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Acknowledge in AckState missing, 800xA Advant Master Alarmlist

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