Error 1722 while attempting to remove Inform IT Open Data Access
Problem:Inform IT Opem Data Access can fail to remove during upgrade using the 800xA SUT tool, or from Programs and Features if being done manually.Symptoms:
- "Failed to get appliation information value" dialog displayed when manually trying to remove Inform IT Open Data Access (ODA)When attempting to remove Inform IT Open Data Access via SUT or manually, the process fails with an error 1722
Asked 12 years ago
Answers
0
Cause: Inform IT Open Data Access feature gets packaged and deployed as up to 3 different programs in Programs and Features which have a parent child relationship. The one that says "Inform IT Open Data Access xx" , where xx is the version, is the parent. Manually removing it from Programs and Features Control Panel will successfully remove the package. However, manually removing any of the others leaves the feature in a state where it can not be removed either manually from Programs and Features or automatically from SUT tool. Resolution:
While the dialog showing the 1722 error is still being displayed, navigate to
C:\Program Files\ABB Industrial IT\Inform IT\ODA Provide\Server\DataDirect Install\
and run setup.exe. Select the "remove" option to remove ODA. Once it completes, the 1722 error dialog can be acknowledged. At this point Inform IT Open Data Acess has successfully been removed and upgrade procedure can be continued.
Answered 12 years ago
Add new comment