User unable to access the ABB control system after user id changed in Corporate Domain.
User recently got married and their user is was changed. The users access needed to be updated in the ABB control system. We synchronize the groups to pull in the users for each role. After we-synching all the roles, the old user name was removed, and the new one was added. The user (operator) is also added in the local Administrators group on the client. Right-clicking on My ePlant shows "Create Shortcut" as well as the system name with an asterisk (Decomp1*). I also tried using the Config Wizard but had no luck.
User unable to access the ABB control system after getting married and having their user id changed
It appears the userid was indeed changed. When a previous user had this similar problem many months ago, they had a new userid created for them. This was not easy to convince corporate IT to do. Hopefully we can come up with a better way to clean up the ABB aspect system without having to do this. In the future, many others will most likely have this same issue.
When PPA sees a changed User, it will prevent it from loging in into the system Resolution:
We need to delete and readd the user, but only in the PPA Domain,
By deleting the user and re adding it from PPA (configuration wizard)
it is very likely that the PPA system will detect the
changed user as a new one instead of detecting a change in an existing one.
So what we need to do is:
1. Open the config wizard and go to system administration--> Users
2. Select the user in question (in my case is guest) and hit, "Delete User"
click next and then finish
3. Lets Add the user back
Torey Smith will remove the user from 800xA and add it back in per L2 Support's direction on November 8th.