License Assignment Editor Error

Hi,

Could you say me why I can't load the License Assignment Editor with IE in my customer system 800xA sv5.1 RevC ie 8 ?

I had this error in the web page. Before it worked ok.

Thank a lof for your help.

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svoo94 Rank: 749

Asked 5 years ago

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Answers

Hello,

Ensure you have not uninstalled and installed CLS again.

Try to check the xml file(LicenseFeatureAssignment.xml) is available in C:\\ Programs files/ABBlicenses/licenses

Try to restart the IIS and check again

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Harsha.D

Rank: 9

Answered 5 years ago

You can install just the license software, and it could solve the problem.

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csanchez411 AKS expert

Rank: 13

Answered 5 years ago

Ok I try these recommandations

thanks

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svoo94 Rank: 749

Answered 5 years ago

I've never witnessed this IIS error code before with 800xA: HTTP 403.9

I guess that something gets stuck in IIS; maybe a license request from some ABB software, maybe something else...

Microsoft's EULA for Windows for Workgroup limits the number of simultaneous clients to 10 (which is also echoed in 800xA terms & conditions). Too large workgroup?

I guess "Google IIS HTTP 403.9" is your best option apart from filing a regular support case with your regional ABB support center...

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Stefan Stromqvist AKS expert

Rank: 1

Answered 5 years ago

Hi,

Excatly, I think my customer opens more than 8 operator workplaces?

His license sla has the following feature:

FEATURE OPERATOR_WPL EBPAlm 5.0 1-Jan-00 8 EB74F85BD1F929588567 ""

but the CLSError.log indicated the errors:

TimeStamp,ErrorCode,LicenseGroup,Feature,Node/Application,MinVersion,MaxVersion
,OptionString,QuantityRequested,QuantityGranted
2016/01/04 08:20:58,0x8004ab81,800XA OPERATIONS,OPERATOR_WPL,AS1,5.0,0,,1,0
TimeStamp,ErrorCode,LicenseGroup,Feature,Node/Application,MinVersion,MaxVersion
,OptionString,QuantityRequested,QuantityGranted
2016/01/04 08:54:48,0x8004ab81,800XA OPERATIONS,OPERATOR_WPL,AS1,5.0,0,,1,0

On the other side, when he opened the license status viewer on AS1, everything is ok: