Information Manager 5.1 Installation - History non-functional
I am in the process of installing Information Manager for the first time on the 800xA 5.1 rev.D platform.
This is a network with two Aspect Servers and four connectivity servers. The IM installation has been done manually.
After 3 days of attempting to get the system installed and functioning I have reached a point where I have completed the installation and post installation steps as defined in the manuals but am unable to get the HISTORY process to run.
I have attached screenshots to try show the status,
On the IM itself everything appears healthy except the History process. As per the log this is returning error code (0). Of interest is the fact that the time on the log is 2 hours behind the actual server time - I cannot determine the reason for this.
In the service structure the history service, service group and service provider were manually created and reference to the IM node. These are enabled but the actual status is 'Undefined'.
In the node administration structure the node was created and the Inform IT History Object created. The status of this node is undefined.
Using RNRP all the nodes are visible.
Can anyone give me advice on what to check next.
firstly you have to install correct IM node.As History process is failed the database is not corrrect configur or damaged.if there is no data,drop it and make new data base(make serveral time due to history data base).be noted that all required post installation in assistant console must be done.
when all process in PAS are in started state means that the installation done corrretly.then delet IM node from server and add again IM node as connectivity server so IM server goes to service status.
hope to help.
You should not create any services manually, they will be created by the IM itself when healthy. Suggest removing the manually added services.
I can not see any obvious faults.
I assume Oracle database creation succeeded? Have you tried logging into the DB?
C:\> sqlplus /@localhost from the service account used to create the database shall return a SQL> prompt without any errors.
A common problem with getting Oracle on it's feet is if you have multiple network interface cards with various addresses, network suffixes, etc. If Oracle creation failed, try dropping the instance, disable all but the primary client/server network NIC and create a new database instance
I would also peek into the various logs found in C:\ProgramData\ABB\IM\History\Log (%HS_LOG%)
For professional assistance, seek help from your regional ABB support case.
There is something wrong with the installation. As Stefan had indicated, the IM Services should NOT be entered manually. These will populate in the Node Admin Structure upon successfully installing the System Extensions for the IM. There are specific naming conventions required for these services. I have included an attachment showing a typical Node Admin view of an IM. Additionally, check the MS Services for the Oracle entries. Another attachment shows how these should appear.
I've attached as many screenshots as possible of the actual installation.
I've tried to follow all the above suggestions, but so far have not been successful.
I have dropped the Oracle database twice and created a new one with no impact.
In the services the history service was not running, but starting this manually does not seem to have had an impact. All the necessary Oroacle services seem to be running.
All the necessary system extensions seem to have been added.
I deleted the services that I manually added, but the only service that has been automatically added is the IM_SCHEDULER.
When I start the PAS servivices for the IM the history starts, but then just stops. The result is a continuous cycle of the PAS services starting and stopping.
What I have noticed and can't explain is that there is a 2 hour difference between the system time and the time recorded in the PAS log.
Any further suggestions would be appreciated, otherwise the next step is to delete all and restart the installation.
At this point, I believe it is best to open a Support Case with your local support organization to investigate further. Without those two Objects in the IM node, the IM will not function properly. I am including an attachment that details the typical data that is asked for on IM issues. At this time, we would be particularly interested in Items #1, 4, 6, 7 & 8. Include this information with your request to open a case.