Data Direct can't retrieve live data in excel when a report is triggered
Are your new reports imported from a different computer and point to another (not existing) DD plugin?
Since v6, DD comes in two flavors, "IM" and "800xA" - they reside on different paths on disk:
In older versions the file was named differently
Way back you found it below c:\Program Files\...
- c:\Program Files\ABB Industrial IT\Inform IT\DataDirect\bin\ABBDataDirect.xla
Hint: you can easily search the disk with this DOS command:
dir /s c:\*datadirect*.xl*
Make sure Excel is set to know where to find the plugin and that you have set it also for the 800xA Service Account (which is used by the Scheduler).