800xA V6.1 crush application
We are facing one issue after upgrading 800xA from V5.0, could you advise us.
Currently, we upgrade 800xA from V5.0 to V6.1.00100.701
Some OS which open several faceplate (6 - 10 faceplate) got crush and close workplace application suddenly and need to log out and log again to open the workplace again. Other OS are normal.
We compare the computer memory and they are from 40 - 50% of 8GB RAM.
Please advise us.
Thank you very much !
Voted best answer
Since System Version 184.108.40.206 was released two years ago, two rollups has been released for the sub component ABB 800xA Base 6.1.0-0. Please make sure you have at least the first (RU1) installed as it contains a correction to a known problem that may cause crashes, predominantly when using Remote Desktop sessions:
If the problem persist after installing both aforementioned rollups, please enable "Dump on Exception" and create a couple of .dmp files and hand over to regional ABB support when opening a support case with them.
RU2 is cumulative, i.e. by installing RU2 you automatically get the content of RU1 as well.
Open afwWorkplaceApplication and Task Manager in any OS, check DETAILS tab.
Add GDI objects column from option.
Now open faceplate of a objectc and check GDI objects groth.
If it is increasing continuously then you need to do the following...
Open the faceplate configaration of the same object.
In Header tab set the Alarm button policy as Default serch order.
Add AlarmAndLockControl aspect in the same object.
You need to carryout this for every ovject which one is giving this error.