Freelance Operations 2019 crashes after power loss
We are facing problem that sometimes happens total power cut on windows PC - UPS batteries drained, longer standstill or what ewer. Problem is that Freelance operations crashes so hard that we need to reinstall and configure again. We had same situation with digivis but never we have faced this kind of problem. After upgrade this happens ocassionaly.
Asked 4 months ago
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by JuergenV Rank: 69 on 2/12/2021 5:36:10 PM | Like (0) | Report
Very unusual. I guess you have changed the Windows version too? Do you see any messages in the Windows event log when you try to start Freelance Operations? I am not aware of changes that could have this effect.
by marko.kolakovic Rank: 1065 on 2/13/2021 1:05:16 PM | Like (0) | Report
Yes now we are using windows 10
by JuergenV Rank: 69 on 2/15/2021 1:07:34 AM | Like (0) | Report
Are you using the latest Service Pack/Rollup?
I would recommend that you report this issue to ABB support. Mentioning it here will probably not lead to any action.
However, your use case is a bit unusual. But at least it should not be necessary to reinstall or configure. Restarting and reloading the station should be sufficient.
When you report this, you should be prepared to provide more details, like messages shown when trying to re-start Freelance operations, and the Windows System and Application events logs for that PC.
by b.schliessmann Rank: 160 on 3/10/2021 11:58:04 PM | Like (0) | Report
Hello,
what exactly doesn't work when you decide to reinstall? We've switched from 9.1 to 2016 (Win7) and the computers are still quite robust on power failure (we have not power backup).
If you use an UPS, you might try to configure the PC for automatic shutdown on UPS failure. Many OTS systems support this (e.g. by USB connection).
Best regards
Björn
by marko.kolakovic Rank: 1065 on 3/11/2021 2:23:08 AM | Like (0) | Report
Hello Bjoern, simple we can not start freelance operations again, not automatically not manual. Now I am in correspondece with support and I will come back here when we clarify case.
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