data direct logon 3BUF001094-600

I try to make data direct and data direct InformIT to run.
I follow the Information Management Data Access and Reports System Version 6.0.3.3 manual. Installation of msi and addin in excel works fine.
but when trying to connect to data direct logon window I somehow always get "logon information incorrect". I tried 800xAInstaller, 800xAService, usual IM users (sys, system, ops@oschis) user , personal user created for the system. nothing helps to logon.

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julia.wollertsen Rank: 5131

Asked 13 days ago

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Do you try with
user aid
password aid

host: ( host for IM)

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by julia.wollertsen Rank: 5131 on 1/12/2021 4:29:12 AM | Like (0) | Report

aid was tried on delivery system (registrated excel 2016) and on test system (copy of delivery) with unregistrated excel 2016.

by julia.wollertsen Rank: 5131 on 1/12/2021 4:31:56 AM | Like (0) | Report

is the pw set on installation on msi files of data direct? if yes a reinstallation of data direct may help. during IM installation no aid user was specified, only sys, system, ops@ocshis users. all those are tested (with correct pw) no result. get always : login information incorrect

by Matti Langvall Rank: 154 on 1/12/2021 6:07:56 AM | Like (0) | Report

Tried with the following?
User: aid
Password : aid
Host: localhost

by Matti Langvall Rank: 154 on 1/12/2021 6:18:17 AM | Like (1) | Report

Also look at pages 588 (and on) in manual 3BUF001092-600 A - Information Management Configuration, there it is described the creation of users for Display Services.

by Stefan Stromqvist AKS expert

Rank: 1 on 1/12/2021 7:13:22 AM | Like (0) | Report

Since many years, default (=well known) passwords are banned from System 800xA.

To login to the DD server (which only the IM variant of DD need for Batch PDL and Oracle access) you must first setup a user account.

The old "aid" user account still exists, but is inactive. To use it, simply copy a file from one folder to another, but a change of password is recommended.

This is described in chapter 17.4.1 - Creating Users of the IM Data Access and Reports User's Guide, 3BUF001092-610 A.

by julia.wollertsen Rank: 5131 on 1/12/2021 10:57:40 PM | Like (0) | Report

thanks for the information how to create a new user :-) this will resolve the problem

by julia.wollertsen Rank: 5131 on 1/13/2021 2:35:35 AM | Like (0) | Report

I tried to figure out about how to create a new user. is there also a nice reference in those documents how to create user for datadirect? (display services are not used on this site, and when checking other folders in inform IT it does not seem to have the same structure as for the display services). I appreciate all inputs . database is not in use either, so I skip the batch pdl and oracle access. we have a user sa for ae viewer purposes. (I have also tested this sa user that has access to database, it does not help for the data direct logon on excel).

by Stefan Stromqvist AKS expert

Rank: 1 on 1/13/2021 3:17:10 AM | Like (0) | Report

If you do not need PDL and Oracle, I recommend using the *other* DataDirect plugin part of 800xA Base (available, even without having IM onboard):

C:\Users\admin>dir /s C:\ProgramData\*.xlam
Volume in drive C is Boot
Volume Serial Number is 50C8-6B4B

Directory of C:\ProgramData\ABB\800xA\DataDirect\bin

03/16/2018 06:13 PM 720,006 ABBDataDirectSystem800xA.xlam
1 File(s) 720,006 bytes

Directory of C:\ProgramData\ABB\IM\DataDirect\bin

03/16/2018 06:18 PM 1,604,675 ABBDataDirectInformIT.xlam
1 File(s) 1,604,675 bytes

Goto Excel addins, remove the IM DD plugin and browse & add the other (800xA) plugin

by Stefan Stromqvist AKS expert

Rank: 1 on 1/13/2021 3:26:37 AM | Like (0) | Report

Did you read chapter 17.4.1 of 3BUF001092-610A (Information Management Configuration)?

Each DisplayService(=DD) user has its own dedicated folder starting with an AID_ prefix and ending with a .svg suffix.

Take samples from:
C:\Program Files (x86)\ABB Industrial IT\Inform IT\DisplayServices
\Server\UserExamples\...

And copy them to:
C:\ProgramData\ABB\IM\Display\Data

Then modify the Preferences.svd file and adjust the hashed password setting to avoid default passwords. There is a tool with which you can generate the hashes.

by julia.wollertsen Rank: 5131 on 1/13/2021 4:11:39 AM | Like (0) | Report

thanks for the detailed explanation. I just checked the testsystem, we have displays as folder and not display services, but hopefully I find the svg files there to copy. the challenge is a slighty different revision av 800xA. 6.0 som er to ganger oppgradert til 6.0.3. tusen takk for alt innspill

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csanchez411 AKS expert

Rank: 14

Answered 13 days ago

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