ABB ACS355 18.5kW taking input voltage of around 410V but no voltage in the output ports. Motor doesn't run

An ABB squirrel cage induction motor is used. That is of 25hp rated. The motor is installed in a wind tunnel.
The motor doesn't run. When the drive is started the rpm rises up as asked but the motor doesn't run and the basic panel shows 0 amp current. No fault or alarm is shown.
I am in Bangladesh where there is no repair workshop of ABB.
I am a undergraduate student but the professor gave me the responsibility to fix it. I am not in condition to buy a new drive.

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jahidul.ruet.me Rank: 5913

Asked 1 month ago

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Hi,

Check the 3 wires from U2,V2,W2 to the motor's terminals ! Do you have a correctly connected motor (star or delta)? Open the motor's terminal box and check for the correct bridges.
After start command, do you have any voltage between U2,V2,W2?

Do you have STO function activated? Do you have a bridges on terminals X1C:STO as in the manual ??
What is the parameter 3025?

What do you have in the following parameters:
9903, 9904, 9905, 9906, 9907, 9908

After you start the drive, what do you see in the following parameters:
0103, 0104, 0107, 0109
0307

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