Cannot open Workplace on new 6.1 installation
Hello.
I have installed a new 6.1 system for lab purposes on a single windows server 2016 but i cannot open any workplace.
When trying to open a workplace Its all empty.
Using Windows Server 2016 Datacenter and I have tried the following;
1. Pre configure Windows as per ABB manual.
2. Tried to install 800xA with both 6.1 and 6.1.0.1 installation media (Reinstalled Windows Server in between)
3. Ran latest QSU before each try.
I have installed a new 6.1 system for lab purposes on a single windows server 2016 but i cannot open any workplace.
When trying to open a workplace Its all empty.
Using Windows Server 2016 Datacenter and I have tried the following;
1. Pre configure Windows as per ABB manual.
2. Tried to install 800xA with both 6.1 and 6.1.0.1 installation media (Reinstalled Windows Server in between)
3. Ran latest QSU before each try.
Asked 12 days ago
Answers
This question has not yet been answered.
by kstoilov
Did you pass successfully the installation?
My experience with 6.0.3 is that I have to install all MS updates on Win Server 2016 prior to install 800xA.
by Non Rank: 81 on 11/19/2020 8:43:46 AM | Like (0) | Report
Yes, the installation has passed without errors every time.
by kstoilov
Did you created the new system after installation?
by Non Rank: 81 on 11/20/2020 12:59:56 AM | Like (0) | Report
Yes, I have tried to open workplace with a new empty system and I have also tried to import a larger system with similar setup.
by kstoilov
Can you open control builder? Seem like incorrect windows version or licensing issue? Do you have the green system try icon in the taskbar
by Non Rank: 81 on 11/20/2020 2:11:19 AM | Like (0) | Report
Yes, I can open control builder. Windows Is unlicensed atm, but that should not affect workplace? I belive the trial period Is 180days or something like that. The system tray icon Is green and all services are running except OPC since no controller Is connected.
by kstoilov
Plant explorer? You should be able to see it from System 800xA-> Workplace
by Non Rank: 81 on 11/20/2020 2:41:19 AM | Like (0) | Report
Im trying to open workplace the way you are describing but all I get Is the window I attached In my first post above.
by Stefan Stromqvist
Are you member of the IndustrialITUser group?
by Ordoban Rank: 29 on 11/21/2020 9:20:35 AM | Like (0) | Report
I had the same problem.
See: https://forum-controlsystems.abb.com/20212262/800xA-Workplace-does-not-start
The fault in my case was an unsupported windows version. The strange thing is, that the installation on the unsupported windows worked without error, while the installation on the supported does not. Had to fix some things manually.
by Non Rank: 81 on 11/23/2020 12:16:49 AM | Like (0) | Report
@Ordoban I don't know what do about the OS. The build version of the stock Windows Server 2016 Is the same In the current ISO as for a few years ago which I have installed 800xA 6.1 successfully on. I have tried to both install It on a clean version and to Install It on a patched version (ABB QSU).
@Stefan Stromqvist, Yes both 800xAInstaller/service are part of IndustrialITUser/Admin and assigned local admins on the computer.
by Stefan Stromqvist
I believe you should file a support case with your regional ABB support center.
by kstoilov
Hi,
In my upper comment I advised you about updates. I have a problem with installation of 6.0.3.2 on server 2016, bought from arrow. The solution was to update server 2016 from internet. Just connected internet to the server, about 2-3 hours automatic updates and restarts and it worked. I can agree the system requirements are so complicated, partly due to used ms windows
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