Automation builder v2.1 didn't open
We have an automation builder v2.1 - standard license, installed on windows 10 64 bit, current ver 10.0.17763 build 17763, the date of installation is May 2019.
We work on the software more than year without any problem, but before few days, when wa start the software, the initial window appears and after the progress of initialization reach 100%, the automation builder didn't open. Please see the attached video. We tried restart the windows and try again, but the problem is still
How can we solve the problem ? do we need to re-install the software ? and how can we restore the license in this casse?
as they have already suggested, try reinstalling the Automation Builder package. As for the license, if you reinstall it on the same PC, you should have no problems, but if you no longer have the authorization code, try contacting the ABB dealer from which you purchased the software last year. I have multiple installations of Automation Builder but I use a DM-KEY key, and my license is in that key.