Advabuild 2.9/1 and Advacomand 1.9/0 for Mod 300

Good morning, could you support to us in the following?
Customer has found a problem from OSES and we have had to install the advabuild 2.9/1 and advacommand 1.9/0 software we have preformed the installation according to installation manual .At the end of the installation because it is advacommad and advabuild we did shutdown -r -y 0 as the manual states and the OSES booted completely after doing that we tried to load the ES environment but it is not possible to load it.
It seems that the RTAB is working properly , but our concern is , do you have any suggestion about why the enviroment can not be loaded?
if all the procedures have been performed correctly , Could it be hardware problem? or Is there any workaround about it ?
The station is B2600 and the RTAB is PU515A for eDCN

Thanks for your support

Best Regards

Ricardo

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ricardo.marrero.a Rank: 157

Asked 10 months ago

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Hi Ricardo,
This sounds familiar. Two things come to mind:
1) Could you open up a hpterm on the ABB startup window before it times out. And then attempt to open Environment builder manually. It might indicate an Oracle issue
2) Have you the B2600 networked on startup? If not, it might be worth connecting it to a spare hub or switch so its sees the NIC port as terminated.

Regards,
Matt

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by ricardo.marrero.a Rank: 157 on 7/11/2020 3:52:23 PM | Like (0) | Report

Hi Matt , thanks for your response
indeed , we are connected to tcp/ip network through a cisco switch and also the information coming from B2600 ( OSs , OSES,) and AC460s regarding to eDCN are connected to Cisco switches . For example today we did an installation of an OS station and at the end of installation we got the same result, it was not posible to load ADVANT environment , eventhough it booted properly when we see from system status.
the choices seleted for installing Advacommand software for OS , ENVIRONMENT , GLANCE , JETADMIN and for OSES MOD EXP , GLANCE , JET ADMIN
We did not select ignite server
Indeed , I did not verify from Advacommand Start up inteface in this time, we know we could open the environment builder , using ./envb or ./StartEnvBuild we did the installation twice and the same result and we did everything properly

let me verify if it shows Oracle issues.
but we have two options oracle issue and no oracle issue and in both cases ADVANT Environment is no loaded.

Do you have any sugestion or recomendations

Thanks for you support

Regards

by ricardo.marrero.a Rank: 157 on 7/11/2020 4:05:07 PM | Like (0) | Report

We are not using the ignite option for this reasson we did not select the option , RTAB is fine , Could it be any hard drive issue , I have not seen any workaround about it , do you know any workaround ,

Thanks for your support

Regards

Ricardo

by ricardo.marrero.a Rank: 157 on 7/13/2020 9:19:20 AM | Like (0) | Report

Hi Matt, we tried to open the environment from advacommand startup interface ,and the result was
Try to connect to Oracle went to error
The sqlcode : -1034
Error during execution
ORA-00134 Oracle not available
ORA-0738: swget open error

Regards

by StefanS Rank: 397 on 7/13/2020 2:04:26 PM | Like (0) | Report

HI Ricardo,

Do a find for your listenreiches.ora and tnsname.ora file and Check the content of the file (Hostnamen / IP)

Regeres
Stefan

by StefanS Rank: 397 on 7/13/2020 2:05:40 PM | Like (0) | Report

Sorry for the autocorretion listner.ora

by ricardo.marrero.a Rank: 157 on 7/13/2020 7:50:52 PM | Like (0) | Report

Hi Stephan thanks for your response I have verified tnsname.ora and listener.ora and I compare to one station working properly and the difference that I see is the hostname but it is normal because they are different nodes, they show the hostname of the node which they belong .I tried to attach the snapshots of the files but comments does not have the option. When we see an specific field From , it shows NONE but it should show the hostname we have followed the procedures according to the manual states .it looks like something is not installed properly. I asked to the customer if they had another installation Cd but so far they have not gotten it. Also talking to the customer , advant stations have been shutdown suddenly because feed power failure. They have problems with UPS.

If you have any another idea or workaround we appreciate your support

Best Regards

Ricardo

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matt_stapleton Rank: 575

Answered 10 months ago

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Advabuild 2.9/1 and Advacomand 1.9/0 for Mod 300

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