ABB Freelance 2019 SP1 - sluggish, slow, DigiVis terminates
Hello, everyone, We have various ABB systems in use and we are actually quite satisfied with the Freelance system. But: Since we updated from Freelance 2016 to Freelance 2019 (with and without SP1) we have been struggling with sporadic dropouts in the ViS System. (Note: Hardware doesn't matter - occurs on the latest infrastructure and also on older systems) The situation is as follows: - Calling a faceplate sometimes takes up to 14 seconds; if you click anywhere in this time with the mouse, the whole VIS crashes and terminates. - right mouse on a tag - i.e. calling the context menu - duration up to one minute - The system appears sluggish Does anyone know about this? We now have it in 4 different projects and different hardware structures.
I've known Freelance for almost 20 years. We're no novices to the system. We've never had a problem like this before. It won't occur with the 2016 version. Thanks in advance.
I've known Freelance for almost 20 years. We're no novices to the system. We've never had a problem like this before. It won't occur with the 2016 version. Thanks in advance.
Asked 1 year ago
Answers
0
Hello,
I checked with R&D yesterday and they are not aware of any other customer having this issue.
Things to check: Under the condition that it did not happen, even occasionally or rarely in the 2016 installation, check what else has been changed during the update. Was there a new Ethernet switch installed, IP addresses consolidated, system extended with new nodes, hardware changed etc. ? Those could be the culprits if not done properly.
Also in general check your Ethernet network. The diagnostics file of a Freelance controller contains some network statistics that can give hints if something is wrong with the network.
The support people you opened a ticket with will surely ask for that diagnostics file and evaluate the information in it.
I checked with R&D yesterday and they are not aware of any other customer having this issue.
Things to check: Under the condition that it did not happen, even occasionally or rarely in the 2016 installation, check what else has been changed during the update. Was there a new Ethernet switch installed, IP addresses consolidated, system extended with new nodes, hardware changed etc. ? Those could be the culprits if not done properly.
Also in general check your Ethernet network. The diagnostics file of a Freelance controller contains some network statistics that can give hints if something is wrong with the network.
The support people you opened a ticket with will surely ask for that diagnostics file and evaluate the information in it.
0
Hello everyone.
Just updated from version 2016 to 2019 SP1, trend server added. I was experiencing Digivis lagging, sometimes shortly freezing, crashing, mouse arrow jerks, expecially calling trends or screens history.
I switched back trends from trend server to OSS; system then worked fine
Finally I found the problem was the speed of the ethernet connection to the trend server running at 10 Mbps; that was a bottleneck slowing Digivis.
Hope this can help
Just updated from version 2016 to 2019 SP1, trend server added. I was experiencing Digivis lagging, sometimes shortly freezing, crashing, mouse arrow jerks, expecially calling trends or screens history.
I switched back trends from trend server to OSS; system then worked fine
Finally I found the problem was the speed of the ethernet connection to the trend server running at 10 Mbps; that was a bottleneck slowing Digivis.
Hope this can help
Answered 2 months ago
by JuergenV Rank: 70 on 7/1/2020 5:14:33 AM | Like (0) | Report
Hello Mr Brouwer,
VIS is currently limited to a single logical CPU, which explains why better hardware doesn't help. But this is not different from previous versions.
Your case is certainly a case to report to ABB support. It would help to get crash dumps and also dumps (taken with task manager) while VIS appears to be "thinking" (not to write hanging).
Crash dumps are normally available or can be configured to be available in Windows. Our support can advise on this.
Do you think the issues are reproducible without your process in the background?
Best regards
Jürgen Veidt
by JuergenV Rank: 70 on 7/1/2020 5:15:10 AM | Like (0) | Report
Most important is to make us aware of this type of issue.
by joerg.brouwer Rank: 4206 on 7/1/2020 6:24:20 AM | Like (0) | Report
Hello Mr. Veidt,
We have already placed a call to ABB for this and are now waiting for possible solutions.
Gladly we will send you the log files you need.
With this support request we wanted to see if others have the same problem.
Many thanks for the quick feedback.
by joerg.brouwer Rank: 4206 on 5/25/2021 1:58:03 AM | Like (0) | Report
We have found a solution.
For reasons we do not understand, the McAffee On Access Scan did not exclude our directories even though they were entered correctly.
This slowed down accesses to the Freelance Data directory.
This problem only occurred with the latest version of MCAffee Endpoint Security.
The On Access Scan was deactivated and then completely set up again. After that, the problems were permanently solved.
German:
Wir haben eine Lösung gefunden.
Aus uns nicht nachvollziehbaren Gründen hat der McAffee On Access Scan unsere Verzeichnisse nicht ausgegrenzt obwohl sie richtig eingetragen gewesen sind.
Dadurch wurden Zugriffe im Freelance Data Verzeichnis stark ausgebremst.
Diese Problem trat nur bei der neusten Version von MCAffee Endpoint Security auf.
Der On Access Scan wurde deaktiviert und danach komplett neu eingerichtet. Danach waren die Probleme dauerhaft behoben.
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