PM864 - 4102 irq err
Hi everyone!
I had a problem with my PM864A configured in redundant mode. Both CPU's stopped.
At first, the log recorded the following issues:
E 2020-03-19 11:02:45.629 cicomdrv BUSERROR at module 2 address 401406f4
I 2020-03-19 11:02:45.632 867 GetDevStat1: drv or COM error 2 11020 0 CI854StatusBase.cpp
E 2020-03-19 11:02:45.653 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.658 887 GetDevStat2: drv or COM error 2 11020 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.664 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#40040000
E 2020-03-19 11:02:45.718 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.721 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.778 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.781 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.800 cicomdrv BUSERROR at module 2 address 401406f0
E 2020-03-19 11:02:45.801 766 CEX bus no resp 2 0 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.802 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50040000
E 2020-03-19 11:02:45.838 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.841 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.844 279 Get DriverSema 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.849 1731 CPhCI854Base::PrepareForTerminat 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.853 8828 ciVariant = 2 0 0 PhCI854.cpp
I 2020-03-19 11:02:45.860 1783 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
E 2020-03-19 11:02:45.865 cicomdrv BUSERROR DETECTED at address 40100000
I 2020-03-19 11:02:45.870 1799 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.907 331 Could not read ErrorMem 2 0 0 CI854ConfigBase.cpp
W 2020-03-19 11:02:46.309 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50000000
After that, I had the following register:
I 2020-03-19 11:02:46.743 ... flushed 1 messages (first message might be repeated)
E 2020-03-19 11:02:46.508 ErrorHandler PM: 4102 irq err (1,2)
This PM has been intentionally stopped.
Reason:
- CPU stall timer has expired (Acknowledged)
- Manual shutdown was requested, error code : 4102
Press init button or remove power to restart...
I had to remove the power supply of the controllers and download again.
Please, could somebody help me to understand what happened in that event?
Thank you.
I had a problem with my PM864A configured in redundant mode. Both CPU's stopped.
At first, the log recorded the following issues:
E 2020-03-19 11:02:45.629 cicomdrv BUSERROR at module 2 address 401406f4
I 2020-03-19 11:02:45.632 867 GetDevStat1: drv or COM error 2 11020 0 CI854StatusBase.cpp
E 2020-03-19 11:02:45.653 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.658 887 GetDevStat2: drv or COM error 2 11020 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.664 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#40040000
E 2020-03-19 11:02:45.718 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.721 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.778 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.781 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.800 cicomdrv BUSERROR at module 2 address 401406f0
E 2020-03-19 11:02:45.801 766 CEX bus no resp 2 0 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.802 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50040000
E 2020-03-19 11:02:45.838 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.841 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.844 279 Get DriverSema 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.849 1731 CPhCI854Base::PrepareForTerminat 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.853 8828 ciVariant = 2 0 0 PhCI854.cpp
I 2020-03-19 11:02:45.860 1783 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
E 2020-03-19 11:02:45.865 cicomdrv BUSERROR DETECTED at address 40100000
I 2020-03-19 11:02:45.870 1799 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.907 331 Could not read ErrorMem 2 0 0 CI854ConfigBase.cpp
W 2020-03-19 11:02:46.309 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50000000
After that, I had the following register:
I 2020-03-19 11:02:46.743 ... flushed 1 messages (first message might be repeated)
E 2020-03-19 11:02:46.508 ErrorHandler PM: 4102 irq err (1,2)
This PM has been intentionally stopped.
Reason:
- CPU stall timer has expired (Acknowledged)
- Manual shutdown was requested, error code : 4102
Press init button or remove power to restart...
I had to remove the power supply of the controllers and download again.
Please, could somebody help me to understand what happened in that event?
Thank you.
Answers
This question has not yet been answered.
by Tejas.kareliya Rank: 343 on 3/30/2020 9:15:02 PM | Like (0) | Report
Request you to inform system version of 800xA.
if possible share the screen shot of control program and features.
by juliano.aguiar Rank: 5792 on 4/1/2020 6:23:57 AM | Like (0) | Report
The system version is 800xA 6.0.2
by Tejas.kareliya Rank: 343 on 4/1/2020 8:54:41 PM | Like (0) | Report
can you please share the Controller logs when issue happened? you might have taken logs before RESET right?
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