PM864 - 4102 irq err
Hi everyone!
I had a problem with my PM864A configured in redundant mode. Both CPU's stopped.
At first, the log recorded the following issues:
E 2020-03-19 11:02:45.629 cicomdrv BUSERROR at module 2 address 401406f4
I 2020-03-19 11:02:45.632 867 GetDevStat1: drv or COM error 2 11020 0 CI854StatusBase.cpp
E 2020-03-19 11:02:45.653 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.658 887 GetDevStat2: drv or COM error 2 11020 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.664 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#40040000
E 2020-03-19 11:02:45.718 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.721 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.778 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.781 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.800 cicomdrv BUSERROR at module 2 address 401406f0
E 2020-03-19 11:02:45.801 766 CEX bus no resp 2 0 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.802 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50040000
E 2020-03-19 11:02:45.838 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.841 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.844 279 Get DriverSema 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.849 1731 CPhCI854Base::PrepareForTerminat 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.853 8828 ciVariant = 2 0 0 PhCI854.cpp
I 2020-03-19 11:02:45.860 1783 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
E 2020-03-19 11:02:45.865 cicomdrv BUSERROR DETECTED at address 40100000
I 2020-03-19 11:02:45.870 1799 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.907 331 Could not read ErrorMem 2 0 0 CI854ConfigBase.cpp
W 2020-03-19 11:02:46.309 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50000000
After that, I had the following register:
I 2020-03-19 11:02:46.743 ... flushed 1 messages (first message might be repeated)
E 2020-03-19 11:02:46.508 ErrorHandler PM: 4102 irq err (1,2)
This PM has been intentionally stopped.
Reason:
- CPU stall timer has expired (Acknowledged)
- Manual shutdown was requested, error code : 4102
Press init button or remove power to restart...
I had to remove the power supply of the controllers and download again.
Please, could somebody help me to understand what happened in that event?
Thank you.
I had a problem with my PM864A configured in redundant mode. Both CPU's stopped.
At first, the log recorded the following issues:
E 2020-03-19 11:02:45.629 cicomdrv BUSERROR at module 2 address 401406f4
I 2020-03-19 11:02:45.632 867 GetDevStat1: drv or COM error 2 11020 0 CI854StatusBase.cpp
E 2020-03-19 11:02:45.653 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.658 887 GetDevStat2: drv or COM error 2 11020 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.664 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#40040000
E 2020-03-19 11:02:45.718 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.721 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.778 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.781 cicomdrv BUSERROR at module 2 address 401406f8
E 2020-03-19 11:02:45.800 cicomdrv BUSERROR at module 2 address 401406f0
E 2020-03-19 11:02:45.801 766 CEX bus no resp 2 0 0 CI854StatusBase.cpp
W 2020-03-19 11:02:45.802 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50040000
E 2020-03-19 11:02:45.838 cicomdrv BUSERROR at module 2 address 401406f4
E 2020-03-19 11:02:45.841 cicomdrv BUSERROR at module 2 address 401406f8
I 2020-03-19 11:02:45.844 279 Get DriverSema 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.849 1731 CPhCI854Base::PrepareForTerminat 2 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.853 8828 ciVariant = 2 0 0 PhCI854.cpp
I 2020-03-19 11:02:45.860 1783 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
E 2020-03-19 11:02:45.865 cicomdrv BUSERROR DETECTED at address 40100000
I 2020-03-19 11:02:45.870 1799 Reset CI with cmd = A 0 0 CI854ConfigBase.cpp
I 2020-03-19 11:02:45.907 331 Could not read ErrorMem 2 0 0 CI854ConfigBase.cpp
W 2020-03-19 11:02:46.309 On Unit= 1 HWError ECP502~_PB1_HW 0000 See HWTree Error 16#00120000 16#50000000
After that, I had the following register:
I 2020-03-19 11:02:46.743 ... flushed 1 messages (first message might be repeated)
E 2020-03-19 11:02:46.508 ErrorHandler PM: 4102 irq err (1,2)
This PM has been intentionally stopped.
Reason:
- CPU stall timer has expired (Acknowledged)
- Manual shutdown was requested, error code : 4102
Press init button or remove power to restart...
I had to remove the power supply of the controllers and download again.
Please, could somebody help me to understand what happened in that event?
Thank you.
Asked 9 months ago
Answers
This question has not yet been answered.
by Tejas.kareliya Rank: 343 on 3/30/2020 9:15:02 PM | Like (0) | Report
Request you to inform system version of 800xA.
if possible share the screen shot of control program and features.
by juliano.aguiar Rank: 5792 on 4/1/2020 6:23:57 AM | Like (0) | Report
The system version is 800xA 6.0.2
by Tejas.kareliya Rank: 343 on 4/1/2020 8:54:41 PM | Like (0) | Report
can you please share the Controller logs when issue happened? you might have taken logs before RESET right?
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