Using AC 800F,PGPv3.2,at PGP display the values of parameters not showing on graph.

Using AC 800F,PGPv3.2,at PGP display the values of parameters not showing on graph. Only blank graph shows.means no trend

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by Stefan Stromqvist AKS expert

Rank: 1 on 3/25/2020 3:39:18 AM | Like (0) | Report

Please study the profile of the AKS "experts", I have no experience of AC 800F...

by Dieter Henkel AKS expert

Rank: 10 on 3/25/2020 4:14:05 AM | Like (0) | Report

What is your setup? Is this a new project you are trying to set up or just an extension and other displays run already well on PGP?

by azam.khankhail Rank: 814 on 3/25/2020 4:18:36 AM | Like (0) | Report

We have 72MW power plant, all the going is well, for the last 8 hours, no trend values displaying on graph of all parameters

by tr Rank: 66 on 3/25/2020 6:20:49 AM | Like (0) | Report

Did you made some changes?
Did you use trendserver or trend function blocks.
Your Informations are to less to give you advices

by azam.khankhail Rank: 814 on 3/25/2020 6:32:21 AM | Like (0) | Report

No change has been made yet. Is it fault relate to playback folder file.

by azam.khankhail Rank: 814 on 3/25/2020 7:01:25 AM | Like (0) | Report

We have Ac 800 F and using power generation portal installed at D Drive.The problem is the Size of History backup folder increase with in 7 or 8 days and no space on disk to handle next entry.The system gives low space memory and field values becomes pink in color,means no values of any parameter.in such case the graph also does not shows values .
In such situation we manually cut the files from history backup and paste them on external drive leaving 3 or 4 last files.by doing so all parameters and graph trend appear. But this time no graphics trend displays. Others parameters behaves normal. Plz also tell me about automatic transfer of files from history backup folder.

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azam.khankhail Rank: 814

Asked 1 year ago

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Dear Azam Khankhail ,

I assume the trends in graph were working and now they are not showed any more. It could be a playback data corruption, to correct this situation you show follow the below steps:

Stop the PGP Server
Run the PBSHOW.EXE utility you will find inside the PGP bin folder
Go to "Playback Archive" section
Select DeleteAll feature
Restart the PGP server

This action will cleanup the playback archives in that server (all playback data will be lost) and you restart your data archiving from scratch, I would expect trend to work again.

Best Regards
Mauro Casalini

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by azam.khankhail Rank: 814 on 4/7/2020 1:47:19 AM | Like (0) | Report

Thanks for your suggestions and guidelines. I have one question before doing this. Any affect on plant by stopping PGP server because power plant generating 72MW at that time.

by mauro.casalini Rank: 1803 on 4/7/2020 2:05:59 AM | Like (0) | Report

If you have a redundant system, maybe a pair of servers, you will run with only one server for the time requested to complete the action and the server restart. If you have one server only you definitely have to wait for a plant shutdown.
Obviously everything must be approved by your customer.

by azam.khankhail Rank: 814 on 4/7/2020 3:18:15 AM | Like (0) | Report

Hi, I have two operator station only one operator station have PGP server. Any other method or option to handle this on urgent basis. It is raining here and in April we have demand of full load.

by mauro.casalini Rank: 1803 on 4/7/2020 5:42:24 AM | Like (0) | Report

First, looking to the logs, you should try to find the root cause of the issue, I suspect the playback but it could be another. If the playback issue is confirmed I cannot see so much it could be done without a shutdown of the server, I'm wondering why if this plant is important they didn't buy a redundant system, in any moment you could experience a failure and they will be blind.

by azam.khankhail Rank: 814 on 4/7/2020 5:53:19 AM | Like (0) | Report

When we check graph for any parameter eg Megga Watt, the error log file shows " ApMSAP-1 error getting info from directory file"this message arose in log file

by mauro.casalini Rank: 1803 on 4/7/2020 6:00:58 AM | Like (0) | Report

could you send me the errorlog file, please?

by azam.khankhail Rank: 814 on 4/7/2020 7:35:40 AM | Like (0) | Report

Hi sir,
How can I send a errorlog file. No option here to attach file.

by mauro.casalini Rank: 1803 on 4/7/2020 7:40:15 AM | Like (0) | Report

send them to my mailbox address mauro.casalini@it.abb.com

by azam.khankhail Rank: 814 on 4/7/2020 8:09:08 AM | Like (0) | Report

Please check mail box plz

by mauro.casalini Rank: 1803 on 4/7/2020 9:26:10 AM | Like (0) | Report

Looking to logs I can confirm the issue is a corruption of the playback files, so the procedure to follow is the one indicated.

by azam.khankhail Rank: 814 on 4/8/2020 1:57:38 AM | Like (0) | Report

Hi,
I want to share some information, I have two operator station, both have opc running. One operator show all correct information including graphs. The second one have problems. The procedure you have told me, let me one thing clear That 3 and 4 th point
Go to "Playback Archive" section
Means folder playback and delete all data in it. Or guide please step by step.

by mauro.casalini Rank: 1803 on 4/8/2020 2:03:11 AM | Like (0) | Report

Hi, no if you start the pbshow.exe utility on the server you will have a menu (even an icon to select it) to go to Playback Archive section, there you will find the Delete All command

by azam.khankhail Rank: 814 on 4/8/2020 3:57:20 AM | Like (0) | Report

If I stop the opc server, any affect on opc client on a other system

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mauro.casalini Rank: 1803

Answered 1 year ago

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Using AC 800F,PGPv3.2,at PGP display the values of parameters not showing on graph.

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