Connection from PM866 to CI501 RIO through customer network
We have PM866 with CI501 as RIO and we had no issue with communication when we tested this in hous in daisy-chain ring connection, however now on customer site we had to adapt to customer infrastructure and instead of daisy-chaining we are using star connection from every CI501 to the CI871/PM866. This is done through customer network and specific VLAN.
In the PLC/CI871 we can see only one CI501 which is connected to the same switch, however when we go through multiple switches as the customer network is rather large, we can ping the CI501 from the PLC location, but we are not able to see the in control builder M. It seems that the PLC is scanning the network for the CI501 names set in CBM and the rotary switch on the CI501, but for some reason this information is not received on the CI501 side and gets "lost" in the network (I can provide wireshark readings)
We are running 800xA 6.1.
Is there any specific configuration to be done on the customer switches we need to do? Do we need to set the VLAN in CBM (I didnt found such settings there...)