800xA operator workplace sound problems
recently we installed new 800xA system v6.0. We imported(upgraded) our backup from v5.0. Everything is working fine, communication with the controllers (both ac400 and ac800), event and alarm list, trend views. The thing that is not working is the sound for audible alarms. We located .mp3 file that is to be played when an alarm becomes active, its path is defined correctly. Windows sounds are working fine. We also enabled audible alarm toolbar. We tried with .mp3 and .wav types and all three available players.
Do you have any idea what to do to make sounds work?
Thanks in advance!
Make sure that the user running the Operator Workplace application has the correct mediaplayer installed as default.
1) That the acting Audible Alarm Workplace Configuration aspect is enabled and the correct Alarm List selected.
2) The Audible Alarm Sound Configuration aspect for the correct Player and priority settings.