Operator Workplace window on AS2 is frozen
Dear colleagues,
We have workstations AS1 and AS2. No any issues with AS1.
However, the AS2 Operator Workplace window become frozen when you try to open on running Aspect Server 2. The chance to open the Operator Workplace without issue on AS2 is only if you open Operator Workplace immediately after rebooting the AS2 and when Operator Workplace downloaded, it needs to maximize immediately or go from main/start page to the one of skid on screen. After these actions, this Operator Workplace window will be work during a long time without any issues.
AS2 Operator Workplace window become frozen even while the first opened O.W. window works without any issues (Two Operator Workplace.PNG).
According to operators, this issue of AS2 happen since from commissioning.
For test purpose, I was disabling the anti-virus.
Thank you in advance for help how to rectify the issue!
Attachments:
1. AS2_issue.png
2. Two Operator Workplace.PNG
3. About Industrial IT.png
4. AS2_SystemSummary.png
5. AS2_System Status Viewer.png
6. AS1_System Status Viewer.png
7. Engineering XRef Service_G0_P0_Service provider stopped AS1.png
Answers
by Tejas.kareliya Rank: 335 on 9/23/2020 11:23:42 PM | Like (0) | Report
found any solution?
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