Watchdog window in perticuler operator workplace every once in week/month
Hello,
We have xA6.0.3.2 system with 4 operator workplaces, Here we are facing the problem in operator workplace
A watchdog window appears every once in a week/month particularly in one operator workplace and if press restart workplace and it will run for few minutes and again watch dog window reappears.
We have restarted the server to solve the issue temporarily.
Checked network/RNRP is healthy
Please let help us to fix this issue
We have xA6.0.3.2 system with 4 operator workplaces, Here we are facing the problem in operator workplace
A watchdog window appears every once in a week/month particularly in one operator workplace and if press restart workplace and it will run for few minutes and again watch dog window reappears.
We have restarted the server to solve the issue temporarily.
Checked network/RNRP is healthy
Please let help us to fix this issue
Answers
0
1. Press ”Create Report” in the watchdog dialog window.
2. Collect & compress dump
3. If possible, wait for one more (new) occurrence and repeat steps 1) and 2).
4. Collect background data (SW versions, options, etc)
5. File support case (supply background data and attach the compressed dump files)
2. Collect & compress dump
3. If possible, wait for one more (new) occurrence and repeat steps 1) and 2).
4. Collect background data (SW versions, options, etc)
5. File support case (supply background data and attach the compressed dump files)
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