any ideas to make. i have installed it 4 time and i installed manually the PAS. but the same result i got. i tried to create it from the node admin st but i could not select anything.
The IM Configuration Assistant cover a number of important settings. Reiterate them carefully.
A lot of IM revolve around the Oracle database; if the below command (typed at the Command Prompt of the installer account) does not return a SQL> prompt the database is likely out of service.
C:\> sqlplus @/localhost
There is a bunch of logfiles at the %HS_LOG% folder. Try examining them for errors (or rather, have them sent over to your local ABB support team)
There is also a logfile for Oracle called the ”alertfile” - I cannot recall the exact path right now. Should be mentioned in other AKS threads. Search for similar threads.
Having more than one NIC active may render the Oracle TNS Listener service inoperable. Try disabling all NICs but the primary client/server network and reboot. Support staff should be able to resolve this problem, if asked.
The screen shot of the Node Admin Structure showing the IM Service Providers shows NO children of the "IM_Inform IT History_IM...." Service Provider. This would indicate to me that most likely the IM Configuration Assistant processes have not been completed.
As to the issue of the NIC configurations, your system shows that the IM has three NIC's configured:
hsNode.c @ 547 19-12:45:45 <9520>| **************GetAdaptersInfo***************** hsNode.c @ 571 19-12:45:45 <9520>| 0: 172.17.4.51 hsNode.c @ 571 19-12:45:45 <9520>| 1: 169.254.0.2 hsNode.c @ 571 19-12:45:45 <9520>| 2: 172.16.4.51
First, the Binding Order should be 172.16.4.51 first, 172.17.4.51 second, and if the 169.254.0.2 is an un-terminated connection, it should be Disabled.
The reference to the "alert_adva.log" file can be found in the directory, C:\oracle\diag\rdbms\adva\adva\trace".
All the other errors in the "HS_LOG" files you provided can be disregarded until the above issues are resolved.
As indicated, it may be best to open a Support Case with your local RAC to further troubleshoot this issue.