Codemeter service Error (Automation Builder Installation failed)

Dear all,

Automation Builder was working properly on my computer. but suddenly I faced a problem yesterday, I could not open it again and an error message appeared about the codemeter service fail. I tried too much to solve the problem but with no use! I uninstalled it and downloaded the 2.1 version but the same message still appearing during the installation process (attached). I wonder if anyone had faced such problem in the past? Could you please help me to solve it?

Thanks a lot

Codemeter Service Er.JPG

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engineerjaber Rank: 588

Asked 6 months ago

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Answers

Hi,

I am assuming you are facing issue post installation.

To start with, verify if the Codemeter service is running.If not, try starting the service manually and then open AB2.1.

Regards
Rahil

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by engineerjaber Rank: 588 on 3/26/2019 1:38:06 AM | Like (0) | Report

Hi,
I tried to start it from the "services" but I did not started!

by rahilmohammed Rank: 57 on 3/26/2019 1:43:34 AM | Like (0) | Report

1)Verify if CodeMeter.exe application is actually located in the path mentioned in General Tab.

2)Navigate to the Tab listing the dependencies for Codemeter service.Verify if Remote Procedure Call service is running.

by rahilmohammed Rank: 57 on 3/26/2019 1:46:54 AM | Like (0) | Report

Also check the ABB_Setup log file at C:\Program Files (x86)\ABB\AutomationBuilder for any setup related issues.

Check Codemeter logs at C:\ProgramData\CodeMeter\Logs

I do not have more trouble shooting points.Good luck.

by engineerjaber Rank: 588 on 3/26/2019 1:49:08 AM | Like (0) | Report

1- Yes it is located in the same path.
2- The PRC service is already running!

by engineerjaber Rank: 588 on 3/26/2019 1:51:31 AM | Like (0) | Report

The log file is empty!

by rahilmohammed Rank: 57 on 3/26/2019 2:01:03 AM | Like (0) | Report

Hopefully other forum users will have a specific solution to your issue.

by engineerjaber Rank: 588 on 3/26/2019 2:09:58 AM | Like (0) | Report

Thanks a lot

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rahilmohammed Rank: 57

Answered 6 months ago

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engineerjaber Rank: 588

Answered 6 months ago

Hi
IMHO you need to re-install the complete suite of Automation Builder, because as you have already been told in the previous answers, there are no other attempts to do.
However, it is curious that previously the program worked on your computer: have you perhaps done some updates that could be in conflict with Codemeter?

The suggestion to consult your local ABB network remains, if a new installation does not work, the best action to try.

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