800xA 5.1 FP4 RevE, Workplace freezing after right mouse click
Hi, we have system with a 2 Aspect servers, 4 Connectivity servers and 7 Operator Stations.
Yesterday we faced with problem:
if Operator logged in workplace and Windows, workplace is freezing after each right mouse click for approx 5 second
if 800xAAdmin logged in Windows and Operator logged in workplace it is freezing after first mouse click when we open new screen
if 800xAAdmin logged in workplace and Windows all work good
What may be the reason of this?
Yesterday we faced with problem:
if Operator logged in workplace and Windows, workplace is freezing after each right mouse click for approx 5 second
if 800xAAdmin logged in Windows and Operator logged in workplace it is freezing after first mouse click when we open new screen
if 800xAAdmin logged in workplace and Windows all work good
What may be the reason of this?
Asked 5 months ago
Answers
0
The context menu will invoke all system extensions part of it, e.g. "PG2", "Batch", "AC 800M Connect", etc.
Each extension may have some code executed when the click takes place, if this code is poorly designed, the entire workplace will suffer.
Maybe there is a permission issue that non-admin users are hitting (I am not advocating raising the operator to become admin as a solution)?
I suggest filing a support case to have R&D to look into this.
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