RTA Server connection timeout error

Trying to add & configure new PU410 RTA board to 400 connectivity server and getting RTA server connection timeout error. Able to add RTA board using Configuration wizard , but getting RTA Server connection timeout error while setting node & network number from RTA board control aspect.

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vijay.kumar Rank: 1475

Asked 4 months ago

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Do you have ping with PU410 RTA board? Are you using ethernet cross cable in direct connection from RTA to ethernet card of Connectivity server?
Is the PU410 driver installed successfully? There is DOS batch command file at installation media that can repeat installation of PU410 drivers, if necessary.

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by vijay.kumar Rank: 1475 on 3/15/2019 2:30:46 AM | Like (0) | Report

Thanks Kamil for your response.
We are running 400Connectivity server on Virtual machines and able to Ping with PU410 RTA board.
Pu410 driver installed successfully.
We are using straight Ethernet cable, do need to use cross cable. Please clarify.
Many Thanks
Kind Regards
Vijay

by kamil.herman Rank: 34 on 3/15/2019 3:32:24 AM | Like (1) | Report

Hi Vijay, I have used also VM with PU410 for testing. It was working with additional USB-to-Ethernet adapter. According PU410 manual, it needs dedicated ethernet card at Connectivity server reserved only for PU410. If you have ping, than cross cable is not necessary, but dedicated ethernet card is important.
Which 800xA version are you using?
I remember some issue related to VM network adapter setting. I think "Bridged" does not work, because it works the same as ethernet switch in between CS and PU410, which is not allowed. Try to use NAT option in VM ethernet adapter.

by vijay.kumar Rank: 1475 on 3/15/2019 7:06:14 AM | Like (0) | Report

Hi Kamil,

Thanks for your response. 800Xa Version is 5.1.
Issue is fixed now. we have followed the below steps in order to resolve it
1)Used cross Ethernet cable as suggested by you.
2)Whenever we were adding RTA board from configuration wizard, it was not creating masterbus 300 RTA management service provider automatically, looks like it was 800xA issue. In order to fix it, we have stopped the services in 400CS, then we have disconnected 400connectivity server from 800xA System, powered it down and connected it back to 800xA system.

After doing above two steps, it is working fine.

Thanks a lot for you help. Have a nice weekend ahead.

Kind Regards
Vijay

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kamil.herman Rank: 34

Answered 4 months ago

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RTA Server connection timeout error

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