800xA SV 6.0.3-2 error wih proces graphics
2/28/2019 11:00:50 AM:
PID: 7788 (0x1e6c), TID: 6368 (0x18e0)
Fault Reason:
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AfwWorkplaceApplication.exe caused an in module KERNELBASE.dll at 0023:758BAD12, RaiseException()+0098 byte(s)
Registers:
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EAX=0EFFED28 EBX=00000005 ECX=00000005 EDX=00000000 ESI=0EFFEDE8
EDI=00000001 EBP=0EFFED80 ESP=0EFFED28 EIP=758BAD12 FLG=00000216
CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B
Stack:
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0023:758BAD12 (0xE0434352 0xFFFFFFFF 0x00000001 0x00000000) KERNELBASE.dll, RaiseException()+0098 byte(s)
0023:73A1ABC3 (0x00000000 0x00000000 0x99B1944B 0xFFFFFFFF) clr.dll, StrongNameSignatureVerification()+56883 byte(s)
0023:73A1ADC8 (0x153D5B30 0x00000000 0x0C644267 0x00000000) clr.dll, StrongNameSignatureVerification()+57400 byte(s)
*** CLR Exception! Type = System.ObjectDisposedException
*** HINT to troubleshoot: if MiniDump creation is enabled use a debugger to analyze the dump with the SOS !ClrStack command...
Answers
The mini dump does normally not say anything
You have to enable full dump on exception, make a supportline case, send the dump to ABB Level 3 Supportline for analyze.
As the full dump usually is large you will be provided a "share" by Supportline where you can upload the dump for analyze.
You must also describe what or if you do something particular when the crash appear.
How to enable full dump on exception.
1. Start the Configuration Wizard 2. Click on Diagnostics 3. Hold <Alt><Shift> while clicking on Next >
4. Make sure that "Enable Dump on Exception" is checked and Full Dump is chosen, as shown below.
5. Click Next >
6. Click Finish and Exit If there were any exceptions during the operation, a crash dump will be created and the workplace will shut down. The dump will be located in: - …\OperateITData or …\OperateITTemp (older systems) - …\ProgramData\ABB\Process Portal A\Dump\Exception (newer systems) Look for directories with name "Dump" and find the dump file that matches the date and time when the problem occurred. Compress and send the correct dump file to your support organization.
Remember to disable dump on exeption when ready as the client may became more sensible or "unstable" when exception handling is enabled.
Best Regards
Jan-Erik
Do as Jan-Erik says and create a crash dump.
Also, describe the symptoms:
How often does this happen?
Every time you open a certain graphical display?
All displays?
On all nodes or one node?
All users?
...etc...
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