Smart Client 2.2 Profile Update Malfunction !!
Hello, all
I installed Smart Client 2.2 Rev.C recently.
It looks working well but have one problem as below.
1. Scan profile working well
2. Profile updated but have to start/stop update or have to change tab
Actually, don't know what to do and what do I have to check
Thanks in advance.
I installed Smart Client 2.2 Rev.C recently.
It looks working well but have one problem as below.
1. Scan profile working well
2. Profile updated but have to start/stop update or have to change tab
Actually, don't know what to do and what do I have to check
Thanks in advance.
Asked 23 days ago
Answers
0
The first question to be asked is, which actual version of Smart Client have you installed, and which version of 800xA is this attached to. The latest version of Smart Client is SC 2.2 RevC RU2b. This should be the only version to use at this time. The next update for this version, Rollup 3, is due out sometime in Feb 2019 tentatively.
Given that information, it is assumed that this display is a Graphic Trend imported utilizing the SC Trend Browser from a QCS system. Based on the control icons, this is an SC Trend template. When an 800xA Trend is brought into the SC, the boarders around the Trend data are reformatted to the structure of an SC Native Trend Panel. There are a number of questions to ask pertaining to the actual Trend Graphic. First, if you could provide a screen shot of how it appears in the 800xA OWP, vs. the SC, it may be helpful to understand what the expected display is to look like. Next, it would be helpful to know which Libraries are installed in the 800xA system. Not all Graphic Elements in all Libraries are compatible with the SC. Also, the names of the actual Graphic Elements in the 800xA system may prove helpful.
Finally, it may be helpful to look at the log files created to show all the actions taken in the SC when Panels are executed. These are located in both the SC Server and the SC Data Provider nodes at the same location, "C:\Abblogs". There is a built in capability to enhance the output to these log files by setting "trace" values in the SC Data Providers.
If it is required to get this deep into the operation of the SC, it would probably be best to contact your local RAC/Level2 support and open a Support Case to track the progress of the actions taken to resolve your issue.
Regards,
Geof Ledin
Given that information, it is assumed that this display is a Graphic Trend imported utilizing the SC Trend Browser from a QCS system. Based on the control icons, this is an SC Trend template. When an 800xA Trend is brought into the SC, the boarders around the Trend data are reformatted to the structure of an SC Native Trend Panel. There are a number of questions to ask pertaining to the actual Trend Graphic. First, if you could provide a screen shot of how it appears in the 800xA OWP, vs. the SC, it may be helpful to understand what the expected display is to look like. Next, it would be helpful to know which Libraries are installed in the 800xA system. Not all Graphic Elements in all Libraries are compatible with the SC. Also, the names of the actual Graphic Elements in the 800xA system may prove helpful.
Finally, it may be helpful to look at the log files created to show all the actions taken in the SC when Panels are executed. These are located in both the SC Server and the SC Data Provider nodes at the same location, "C:\Abblogs". There is a built in capability to enhance the output to these log files by setting "trace" values in the SC Data Providers.
If it is required to get this deep into the operation of the SC, it would probably be best to contact your local RAC/Level2 support and open a Support Case to track the progress of the actions taken to resolve your issue.
Regards,
Geof Ledin
by Mr.Bae Rank: 873 on 1/28/2019 11:43:05 PM | Like (0) | Report
Sorry for several same questions.
Site unstable.
by Mr.Bae Rank: 873 on 1/29/2019 4:02:03 PM | Like (0) | Report
I mean manually have to update scan profile. It means after changing tab or start/stop update, profile updated.
However, automatically, can not update without any action.
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