problems after installing 800xA system

Hello everyone,
I installed "Base System" and " Connectivity for AC800M", now when I launch Workspace, I got a pop up screen like image above ( with a yellow words " Selected system does not respond. Correct the problem or try another system" ). I have also no idea about "Environmet", anyone help me to explain what it is??
When I check "Service connection Status" -> I got "my system (stopped) (default)".
Please, help me to fix these problems. Hope your help,
Many Thanks,
Thanh Tung

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thanhtungle31397 Rank: 2246

Asked 3 months ago

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There are a lot of possible problems. Please tell us more about your configuration. Which version do you use? Are this happens on all machines? What look it like at your primary aspect server? Have you a domain or workgroup? Have you set up all users and group according to the manuals?

/Erik

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erik

Rank: 26

Answered 3 months ago

What services are listed in afwservicestatus.exe? Is Aspect Directory in "Service" state?

Is ABB Service Manager Service (in Windows) running?

Is RNRP running?

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by thanhtungle31397 Rank: 2246 on 12/19/2018 5:46:40 AM | Like (0) | Report

There is no services in afwservicestatus.exe
ABB Service manager Service: started
RNRP: started

by Stefan Stromqvist AKS expert

Rank: 1 on 12/19/2018 7:49:14 AM | Like (0) | Report

I assume that you initially could start a workplace but some later something happened?

The "system" is dependant on the OperateITData folder, to be more precise, the OperateITData\AspDir folder and a few files located inside it. If the folder or content is deleted, or made unavailable, e.g. due to file permission you could end up in the situation you describe.

1) Verify that you still have the aspdir folder and files are accessible
2) Try re-running the System Software Settings once more, then use "Start System" in the config wizard to try to start it
3) Consider deleting the system and create a new using the config wizard (all data is lost)

Your regional ABB support center should be able to assist you and if needed create a support case.

by thanhtungle31397 Rank: 2246 on 12/20/2018 12:55:02 AM | Like (0) | Report

Thanks , I'm going to try. I do not have the lisence key, so Can I work with Workspace without the lisence key?

by Stefan Stromqvist AKS expert

Rank: 1 on 12/20/2018 1:04:28 AM | Like (0) | Report

No license = annoyance + most engineering tools will no work (Control Builder M, PG2 Graphics editor, etc)

by thanhtungle31397 Rank: 2246 on 12/20/2018 1:23:18 AM | Like (0) | Report

Really? I worked with Control builder M without licence key.

by Stefan Stromqvist AKS expert

Rank: 1 on 12/20/2018 7:15:50 AM | Like (0) | Report

I can't - I guess you are lucky...
... only exception is when CBM has once had a license, then CLS connection is dropped - the CBM will continue to work then.

I get this (copy / paste from error dialog upon opening a project) on a CLS having an expired demo license:

---------------------------
Error
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Open Project 'SoftProj' failed.
Reason: License request was not granted: A complete Control Builder license could not be obtained from the Central License System (CLS).
---------------------------
OK
---------------------------

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Stefan Stromqvist AKS expert

Rank: 1

Answered 3 months ago

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