Having problems with IM backup/restore after upgrading an IM
Site was upgrading from 5.0 to 6.0.3-2. They had restored the IM backup for restore. Afterwards they went to make a new IM backup once they were at 6.0.3-2, but they were getting an error.
A screenshot of the error is attached. The text of the error (from hsBackupAppAdm0.log) reads as follows:
AspExport.cpp @ 246 9-12:29:09 <1944>| Exception: COM Call(GetStructureNode) failure. hr=0x8abb0a23 AspExport.cpp @ 247 9-12:29:09 <1944>| Exception Origin: ExporterData.cpp @ 456 AspExport.cpp @ 265 9-12:29:09 <1944>| Failure saving backup aip info for logID(4) AspExport.cpp @ 266 9-12:29:09 <1944>| AipSource: {8222D22A-5631-46EA-BE74-A12DD8197522}{71543E7B-BBE3-4AE1-A867-A2A28DA57009}{70
4AFE2A-0F26-4096-80DC-1DD0A679D8EF}:MEASURE,{F7B6CC5F-CC1E-444B-B6BC-A49D4EA6E5
15} AspExport.cpp @ 267 9-12:29:09 <1944>| Object Path: [Control Structure]Root/MOD_DB/ZONE1/AC11/AC111/AC111_CCF/4TYPE9999CB/4SIC401 AspExport.cpp @ 268 9-12:29:09 <1944>| Propert Name: MEASURE hsUtility.cpp @ 1461 9-12:29:09 <1944>| Thread(ID=1944) threw unhandled hsException hsUtility.cpp @ 1462 9-12:29:09 <1944>| Exception message: COM Call(GetStructureNode) failure. hr=0x8abb0a23 hsUtility.cpp @ 1466 9-12:29:09 <1944>| Exception origin: ExporterData.cpp @ 456
A screenshot of the error is attached. The text of the error (from hsBackupAppAdm0.log) reads as follows:
AspExport.cpp @ 246 9-12:29:09 <1944>| Exception: COM Call(GetStructureNode) failure. hr=0x8abb0a23 AspExport.cpp @ 247 9-12:29:09 <1944>| Exception Origin: ExporterData.cpp @ 456 AspExport.cpp @ 265 9-12:29:09 <1944>| Failure saving backup aip info for logID(4) AspExport.cpp @ 266 9-12:29:09 <1944>| AipSource: {8222D22A-5631-46EA-BE74-A12DD8197522}{71543E7B-BBE3-4AE1-A867-A2A28DA57009}{70
4AFE2A-0F26-4096-80DC-1DD0A679D8EF}:MEASURE,{F7B6CC5F-CC1E-444B-B6BC-A49D4EA6E5
15} AspExport.cpp @ 267 9-12:29:09 <1944>| Object Path: [Control Structure]Root/MOD_DB/ZONE1/AC11/AC111/AC111_CCF/4TYPE9999CB/4SIC401 AspExport.cpp @ 268 9-12:29:09 <1944>| Propert Name: MEASURE hsUtility.cpp @ 1461 9-12:29:09 <1944>| Thread(ID=1944) threw unhandled hsException hsUtility.cpp @ 1462 9-12:29:09 <1944>| Exception message: COM Call(GetStructureNode) failure. hr=0x8abb0a23 hsUtility.cpp @ 1466 9-12:29:09 <1944>| Exception origin: ExporterData.cpp @ 456
Asked 6 months ago
Voted best answer
3
It turns out the Log Template associated with the log in question invalid characters “/” and “é”
These characters were removed/changed and the backup was able to be successful.
The reason for the issue in the first place is because the 800xA system at the 6.0 level actually checks for these unsupported characters. In 5.0 these checks were not done.
These characters were removed/changed and the backup was able to be successful.
The reason for the issue in the first place is because the 800xA system at the 6.0 level actually checks for these unsupported characters. In 5.0 these checks were not done.
Answered 6 months ago
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