Acronis Backup of IM server.
This is regarding Acronis backup of IM server.
800xA 18.104.22.168 (Build ID – 6.0.03400.271), Acronis – 12.5 Licensed, IM Server OS – Windows Server 2016 Standard
When I am taking backup of IM server through Acronis Server it’s popping up an Error “Oracle VSS Writer – ADVA’ with class ID – XXXX-XXXX-XXXX’ has failed to process the snapshot.
Even though first I make VSS writer ‘Oracle VSS writer – ADVA’ stable (Error Free State) by restarting corresponding service ‘OracleVSSWriterADVA’ and then I start to take Acronis backup of IM server, VSS writer ‘Oracle VSS writer – ADVA’ going in Failed state and not allowing to take IM server backup.
Moreover I made all VSS writer in stable state by restarting corresponding service but still no success.
For reference screenshots are attached.
Appreciated if anyone help us to come out from this error state.
My sincere recommendation is to abandon online imaging and fall back on cold images, or at least pull a Maintenance Stop on 800xA and stop databases like Oracle, SQL, etc. before taking an image.