800xA 6.0 Mulitiple user simultaneous login impact on Workplace opening at Servers

For 800xA 6.0 system, can multiple users login and open Workplace simulataneously using Windows Remote Desktop on a single machine?

For example on AS1, if there is a user logged in as Operator from a remote desktop session, can there be a simultaneous login by an Engineer locally at the server?

The operator is using OWPL and the engineer is using EWPL (using service account or engineer account login)

Where would be the best place to find the above information? Any help would be much appreciated. Many Thanks!

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sreeduth Rank: 1411

Asked 1 year ago

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This is a windows question. 800xA doesn't care. It depends on the Operating System ....

Win 7 / Win 10 .... No, only 1 user

Win Server .... Usually 1, but you can increase this ... https://support.managed.com/kb/a1816/...

Windows Terminal Server .... Many, but practically about 4. It depends on how much memory and CPU you have available. (And TS Licenses)

There are many good reasons NOT to use the Aspect Servers and Connectivity servers for running operator workplaces. But basically, you are more likely to have to re-boot stations that people log on to regularly. If you want your servers to run for very long periods of time without being rebooted, don't use them as operator stations.

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by sreeduth Rank: 1411 on 9/12/2018 10:29:27 PM | Like (0) | Report

Thank You Rob. I asked about the 800xA workplace because of something that was reported recently from a site.

There, at one of the CS, there was an active remote session which had OWPL open.
When the 800xAService logged in locally, the windows login was successful simultaneously, but Workplace did not open and there was a license error for "CLIENTS" feature.

So the conclusion I drew was that concurrent Windows login limit might not be the only limitation, and 800xA policy / Licenses to be taken into account.

Hence my question to understand a bit further. :)

by Rob Lyon Rank: 2 on 9/13/2018 4:09:09 PM | Like (0) | Report

I agree. Licensing is where it seems to get a bit "fuzzy".
- As far as I can understand what "should" happen is that one user can open multiple workplaces on the same machine and thats one license.
- On Terminal Servers, four users with many workplaces is still just 4 licenses.
- What "actually" happens isn't always clear. For example QCS Aspects don't always work like this.

However. The Workplace should ALWAYS OPEN. Opening too many workplaces causes a nag screen to pop up regularly, but the system should continue to work.

License violations should only stop engineering tools like Control Builder and Graphics Builder from working.

by sreeduth Rank: 1411 on 9/13/2018 7:38:31 PM | Like (0) | Report

Thanks again Rob for your feedback. Good to know that Workplace should always open even if there is a license violation due to multiple parallel windows logins and the first user having already opened Workplace windows.

Then this could be one of those freak occurrences that could be solved by a high-level engineering solution, such as restarting the server. :)

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Rob Lyon Rank: 2

Answered 1 year ago

Hello,
You can use same machine by different login (like rdp and local) simultaneously but ensure hardware specs should have more gig, hyper thread enabled and more than recommended RAM for better performance and gig network backbone

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Harsha.D

Rank: 9

Answered 1 year ago

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800xA 6.0 Mulitiple user simultaneous login impact on Workplace opening at Servers

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