GSEG_Hazira_DM_PLANT_ABB_FREELANCE2000_OS2_Hardkey defective error
We have ABB Freelance 2000(Digvis/tools) installed at DM plant control system,GSEG Hazira.
Two operating system installed as configuration of One Operator station(OS-1) and one Engineering station cum OS (OS-2).
Today (i.e 30.08.2018) Suddenly one OS-2 ( i.e Engineering station cum Operation station) graphic display all parameter has not visible and during checking following alarm appear on PC Screen display.
" HARD KEY MIGHT BY DEFECTIVE,PLEASE CHANGE IT "
Please find the screen shot of Error,hard key and OS graphic.
We are requested to you,Please assist to rectify the problem.
Please give your reply as early as possible to resolve the problem.
Two operating system installed as configuration of One Operator station(OS-1) and one Engineering station cum OS (OS-2).
Today (i.e 30.08.2018) Suddenly one OS-2 ( i.e Engineering station cum Operation station) graphic display all parameter has not visible and during checking following alarm appear on PC Screen display.
" HARD KEY MIGHT BY DEFECTIVE,PLEASE CHANGE IT "
Please find the screen shot of Error,hard key and OS graphic.
We are requested to you,Please assist to rectify the problem.
Please give your reply as early as possible to resolve the problem.
Asked 19 days ago
Voted best answer
1
Dear VP Patel
you might have forgotten to attach the screenshots to your post.
Usually, if a hardkey is defective, the system switches to emergency mode and it will inform you repetitively to replace the hardkey.
Not showing values in the Grafics display is not a reaction of a defective hardkey.
If you haven't installed any new device driver or software on that PC lately I guess that the PC hardware might be defective.
You should immediately do a backup of the current .PRO file and also do a CSV export of the project and save it too. Save it on a different PC, so you can access it if your defective PC breaks totally.
What you can try is to call up the Freelance Setup again and select the "Repair" option. You did not mention the version you are using, so it might be, that there is not "Repair" option offered once you start the setup again.
Is it only a certain Graphic that doesn't show any values or several or all? What about faceplates? Any system alarms in the alarm display?
you might have forgotten to attach the screenshots to your post.
Usually, if a hardkey is defective, the system switches to emergency mode and it will inform you repetitively to replace the hardkey.
Not showing values in the Grafics display is not a reaction of a defective hardkey.
If you haven't installed any new device driver or software on that PC lately I guess that the PC hardware might be defective.
You should immediately do a backup of the current .PRO file and also do a CSV export of the project and save it too. Save it on a different PC, so you can access it if your defective PC breaks totally.
What you can try is to call up the Freelance Setup again and select the "Repair" option. You did not mention the version you are using, so it might be, that there is not "Repair" option offered once you start the setup again.
Is it only a certain Graphic that doesn't show any values or several or all? What about faceplates? Any system alarms in the alarm display?
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