800xA 6.0.3.2 update hangs in finalization phase

Hi!

Trying to perform online update a 6.0.2 system, but SCC hangs in finalization phase. All nodes are wating for primary AS that indicates: " Base System – Add property expression manager service provider"
There is also a new license error emerging (wasn't there before update), that is related to a Compact Controller hardware (PM856). Could this be a reason for update "hangning"?
No errors displayed, SCC (update) is done frpm engineering client.

Please advise...

BR

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BEAB Rank: 77

Asked 8 months ago

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Hello,
on AS, look at: C:\ProgramData\ABB\800xA\SystemInstaller\Agent\CurrentActivity
There should be one XML file, post is here for analyze.
Sometimes just restarting Agent service on "hanging" node fix the issue - but of course is you risk :) I do not know overall health of the system.

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by BEAB Rank: 77 on 8/9/2018 2:59:27 AM | Like (0) | Report

Hi!

Tried to post log file, not successful. Info below:

<?xml version="1.0"?>

-<JobState xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/ABB.xA.SystemInstaller">

<FaultBehavior>Halt</FaultBehavior>

-<JobRef>

-<deployActivityId>

<guid>7cf368f3-79e4-4def-ab3d-106580147c6f</guid>

</deployActivityId>

-<installerActionSetId>

<int>3</int>

</installerActionSetId>

</JobRef>

-<actions>

-<AgentActionState>

-<Action>

<AdditionalFileNames/>

<Arguments>-AddProvider "PPA-AC1" -serviceId "{86B0C2E7-0D01-4EE9-A81E-9D6E81553744}" -name "Property Expression Manager on node PPA-AC1" -group "Property Expression Manager" -Console</Arguments>

<Description>Adds property expression manager service provider</Description>

<FileName>%ABB_800xABase_InstallDir%bin\AfwConfigure.exe</FileName>

-<Id>

-<actionId>

<string>AddPropertyExpressionManagerServiceProvider.2</string>

</actionId>

-<featureId>

<string>Base.Operations</string>

</featureId>

-<groupId>

<int>1</int>

</groupId>

-<instanceId>

<int>1</int>

</instanceId>

<isSystemAction>true</isSystemAction>

-<nodeFeatureId>

<string>AspectServices</string>

</nodeFeatureId>

-<nodeId>

<string>PPA-AC1</string>

</nodeId>

-<optionId>

<string i:nil="true"/>

</optionId>

-<packageId>

<string>AspectServicesPackage</string>

</packageId>

-<targetNodeId>

<string i:nil="true"/>

</targetNodeId>

</Id>

<IsRestartAction>false</IsRestartAction>

<LastKnownStatus>Created</LastKnownStatus>

<LowImportance>false</LowImportance>

<Name>Add property expression manager service provider</Name>

<TargetOS>None</TargetOS>

<acceptCodes xmlns:a="http://schemas.microsoft.com/2003/10/Serialization/Arrays"/>

</Action>

<Status>Pending</Status>

</AgentActionState>

</actions>

</JobState>

by Antonin Liska Rank: 928 on 8/9/2018 3:19:17 AM | Like (0) | Report

We are getting on the thin ice here, but I would looka at Service Structure, whether this Provider has been created or not.
If not, then I will manually run the command and see result.
%ABB_800xABase_InstallDir%bin\AfwConfigure.exe -AddProvider "PPA-AC1" -serviceId "{86B0C2E7-0D01-4EE9-A81E-9D6E81553744}" -name "Property Expression Manager on node PPA-AC1" -group "Property Expression Manager"

If the Provider is in the Service structure, then I would restart 800xA Installer Agent service.

by BEAB Rank: 77 on 8/9/2018 4:52:00 AM | Like (0) | Report

Service structure looks fine, Everything is green. Property Expression Manager service is up & running in Service state. Service, SG and SP are modified by 800xAservice account at a time that relates with actions of update agent.
(However, it has not created the redundant SP from the secondary AS yet. That machine has no entry in its currentactivity folder.)

by Stefan Stromqvist AKS expert

Rank: 1 on 8/9/2018 4:56:55 AM | Like (0) | Report

IIRC, there should be a log file at a parallel folder ..\ActivityLogs to the ongoing task.
(C:\ProgramData\ABB\800xA\SystemInstaller\Agent\ActivityLogs)

What is output?

AfwConfigure should timeout eventually (1 hour?) and display an error code, etc. - which one?

by BEAB Rank: 77 on 8/9/2018 5:10:59 AM | Like (0) | Report

No timeout, no error displayed.
Last rows output of corresponding log file for Agent (same GUID) is:
2018-08-08T14:24:32.511Z -> ActionCompletedEvent: 'Configure property expression manager firewall'
2018-08-08T14:24:32.514Z -> ProgressEvent: 'netsh.exe advfirewall firewall add rule name="Configure property expression manager firewall" dir=Out action=allow description="Configures firewall for property expression manager" profile=any program="%ABB_800xABase_InstallDir%bin\AfwPropertyExpressionManager.exe"'
2018-08-08T14:24:32.614Z -> ProgressEvent: 'Ok.'
2018-08-08T14:24:32.623Z -> Action Base.Operations:{}:AspectServices:1:1:AspectServicesPackage:ConfigurePropertyExpressionManagerFirewall.2.out:False completed with exit code 0, DeployActivityId {7cf368f3-79e4-4def-ab3d-106580147c6f}:2
2018-08-08T14:24:32.623Z -> ProgressEvent: ''
2018-08-08T14:24:32.623Z -> ActionCompletedEvent: 'Configure property expression manager firewall'
2018-08-08T14:24:32.626Z -> ActivityCompletedEvent: ''
2018-08-08T14:24:32.634Z -> ActivityQueuedEvent: ''
2018-08-08T14:24:32.637Z -> ProgressEvent: 'C:\Program Files (x86)\ABB 800xA\Base\bin\AfwConfigure.exe -AddProvider "PPA-AC1" -serviceId "{86B0C2E7-0D01-4EE9-A81E-9D6E81553744}" -name "Property Expression Manager on node PPA-AC1" -group "Property Expression Manager" -Console'
2018-08-08T14:24:33.244Z -> ProgressEvent: 'Wed Aug 08 16:24:33 2018, Notification - Add local provider successfully executed.'
2018-08-08T14:24:33.245Z -> ProgressEvent: 'Wed Aug 08 16:24:33 2018, Notification - AfwConfigure finished successfully.'

Can't find an error in the log except earlier:
2018-08-08T14:24:31.738Z -> ProgressEvent: 'Wed Aug 08 16:23:59 2018, Error - Import/Export Error: The ABB Function Designer for AC800M Classic system extension is missing'

FD is not used however loaded as SysExt.
Is restart of installer service of primary AS correct action?

by Stefan Stromqvist AKS expert

Rank: 1 on 8/9/2018 6:19:08 AM | Like (0) | Report

I have few to ask (suggest that you file a regular support case), but as I've been told, the System Installer Agent can be restarted, unless "idle" (no current activity to perform) it will resume with the remaining actions = retry.

Can't tell if the missing system extension may hurt you. I'm sure you want to get rid of that error message that otherwise will tarnish your backup logs until resolved...

by BEAB Rank: 77 on 8/9/2018 11:46:54 PM | Like (0) | Report

Filed as supportcase with L1 yesterday and escalated to L3.

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Antonin Liska Rank: 928

Answered 8 months ago

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800xA 6.0.3.2 update hangs in finalization phase

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